Remote Customer Success Manager for Apparel & Custom Production

THE/STUDIO; Fatih; On-site; TRY 4,375,000 - 5,834,000; Full time

Job summary

THE/STUDIO is seeking a proactive Customer Success Manager (CSM) to own the post-sales relationship and guide clients through product development and custom manufacturing. This fully remote role coordinates between clients, our design team, and factory partners to unblock delays and drive successful outcomes.

With 3+ years in customer success or account management, you’ll onboard clients, manage expectations, and explore opportunities for growth across apparel projects.

Qualifications

• Onboard new customers and guide post-sales journeys.
• Coordinate between clients, design, and factory teams.
• Proactively unblock production bottlenecks when needed.

Responsibilities

• Own end-to-end onboarding and post-sales experience.
• Coordinate between clients, design specialists, and factory teams to keep projects moving.
• Monitor production progress and unblock delays before they escalate.
• Provide consultative feedback on garments, fabrics, and specs.
• Identify expansion opportunities and upsell relevant solutions.
• Maintain an active SMB/mid-market portfolio with clean notes in HubSpot.
• Collect real-time client insights and share cross-functional feedback.

Skills

Customer Success

Account Management

Cross-functional coordination

HubSpotCRM

Garment knowledge

Startup mindset

Problem solving

Empathy

Tools

HubSpot CRM

Job description

THE/STUDIO is seeking a proactive Customer Success Manager (CSM) to own the post-sales relationship and guide clients through product development and custom manufacturing. This fully remote role coordinates between clients, our design team, and factory partners to unblock delays and drive successful outcomes.

With 3+ years in customer success or account management, you’ll onboard clients, manage expectations, and explore opportunities for growth across apparel projects.