Remote Customer Success & Inventory Lead

Chem2Go; Turkey; Remoto; TRY 280.000 - 420.000; Tempo pieno

Descrizione del lavoro

Chem2Go is seeking an experienced Customer Service & Inventory Specialist to join our growing e-commerce team. This remote, full-time role combines customer service, order management, and inventory monitoring to support our customers and operations.

The ideal candidate has strong English communication skills, proven experience in customer support, and excellent organizational abilities to track orders and inventory while collaborating with warehouse and fulfillment teams.

Competenze

• Experience in customer service or support, including handling customer phone calls.
• Strong English communication skills, both over the phone and by email.
• Experience managing customer orders and tracking inventory.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customer requests and priorities at the same time.
• Strong problem-solving skills and the ability to handle customer issues professionally.
• Ability to work independently and reliably in a remote environment.
• Good computer skills and ability to learn new systems quickly.

Mansioni

• Handle inbound and outbound customer phone calls professionally.
• Respond to customer inquiries through phone, email, and other customer service channels.
• Assist customers with product questions, orders, shipping, returns, exchanges, and general support requests.
• Follow up with customers regarding unresolved issues and open cases.
• Handle customer complaints and escalations professionally and work toward effective solutions.
• Monitor customer orders and identify shipping, fulfillment, or order-related issues.
• Coordinate with warehouse, fulfillment, and operations teams to resolve customer and order issues.
• Monitor inventory and product stock levels.
• Track low-stock, out-of-stock, and inventory-related issues and report them to the appropriate team.
• Help maintain accurate inventory and order information.
• Identify recurring customer service or operational issues and communicate them to management.
• Maintain accurate records of customer interactions, orders, and follow-up activities.
• Support improvements to customer service processes and overall customer satisfaction.
• Take ownership of assigned tasks and ensure issues are followed through until resolution.

Conoscenze

Customer service

English communication

Organization

Remote work

Multi-tasking

Problem-solving

Team communication

Strumenti

Shopify

CRM systems

Helpdesk platforms

Excel

Descrizione del lavoro

Chem2Go is seeking an experienced Customer Service & Inventory Specialist to join our growing e-commerce team. This remote, full-time role combines customer service, order management, and inventory monitoring to support our customers and operations.

The ideal candidate has strong English communication skills, proven experience in customer support, and excellent organizational abilities to track orders and inventory while collaborating with warehouse and fulfillment teams.