Remote Customer Care Advisor (Dutch-speaking) | Based in Turkey

Cross Border Talents; Konak; Remote; TRY 1,412,714 - 1,765,893; Full time

Benefits offered by this job

Fully remote position

In-depth initial training

Regular performance bonuses

Meal card

Private health insurance

Friendly international community

Job summary

A global customer service provider seeks a Dutch-speaking Customer Care Advisor to work remotely from Turkey. You'll be the first point of contact for customers, providing solutions and ensuring a positive customer experience. The ideal candidate speaks fluent Dutch and has excellent communication skills, with a calm and empathetic approach. This role offers a fully remote position, regular bonuses, and various local benefits, all within a supportive international community.

Qualifications

• Fluent in Dutch and proficient in English.
• Excellent communication and multitasking skills.
• Calm and empathetic when handling customer concerns.

Responsibilities

• Communicate with customers in Dutch via phone, email, and chat.
• Provide accurate information and effective solutions.
• Handle requests efficiently while maintaining quality standards.
• Collaborate with colleagues to improve customer satisfaction.
• Stay proactive and organized in delivering service.

Skills

Fluent in Dutch (C1/C2)

Proficient in English (B2)

Excellent communication skills

Multitasking ability

Calm and empathetic approach

Job description

Remote Customer Care Advisor (Dutch-speaking) | Based in Turkey

About the job

Do you speak Dutch fluently and enjoy creating great customer experiences?
We're looking for a Dutch-speaking Customer Care Advisor to join a global team working remotely from Turkey.
You'll be the key point of contact for customers, solving challenges, answering questions, and making sure every interaction ends with a positive impression.

Your Responsibilities:

• Communicate with customers in Dutch via phone, email, and chat.
• Provide accurate information and effective solutions in a friendly, professional way.
• Handle requests efficiently while maintaining exceptional quality standards.
• Collaborate with colleagues and managers to improve customer satisfaction.
• Stay proactive, organized, and committed to delivering outstanding service.

Your Profile:

• Fluent in Dutch (C1/C2) and proficient in English (B2).
• Excellent communication and multitasking skills.
• A calm and empathetic approach when handling customer concerns.
• Able to work remotely from within Turkey, with a reliable internet connection.
• Open to flexible schedules between Monday and Saturday.

What We Offer:

• A fully remote position with all equipment provided.
• In-depth initial training and continuous support from team leaders.
• Regular performance bonuses and incentive opportunities.
• Meal card, private health insurance, and other local benefits.
• A friendly international community where your contribution is valued.

Why You'll Love This Role:
Every day is an opportunity to connect with people, help them find solutions, and contribute to something global, all from your home in Turkey.
If you enjoy working with people and want a stable, international career path, this role is the perfect fit.