Dutch Customer Support Agent - Turkey based (FULL REMOTE)

Lingo-nova; Çankaya; On-site; TRY 35,000 - 45,000; Full time

Benefits offered by this job

Meal vouchers

Private health insurance

Life insurance

Job summary

Lingo-nova is seeking Dutch Customer Support Agents to work in Çankaya, Turkey. The role involves answering inbound calls, providing support to customers, and resolving service issues effectively.

Candidates must be fluent in Dutch and have good English skills. Responsibilities include maintaining accurate records and troubleshooting issues with empathy and efficiency. The position offers a competitive salary, meal vouchers, and private health and life insurance.

Qualifications

• Fluency in Dutch (C1/C2 Level or Native) required.
• Good knowledge of English (B2 level) required.
• Availability to work in rotating shifts is essential.
• Good computer skills are necessary.
• Prior experience or contact with clients is a plus.

Responsibilities

• Answer inbound calls and customer inquiries.
• Provide support and direction to customers.
• Resolve customer service issues in a timely manner.
• Maintain accurate data input of consumer inquiries.
• Troubleshoot using open questions and support documents.

Skills

Fluency in Dutch (C1/C2 Level or Native)

Good knowledge of English (B2 level)

Good communication skills

Good listening and empathy skills

Good time management skills

Team spirit and flexibility

Job description

We are recruiting Dutch Customer Support Agents to work in Turkey.

Your Role As a Customer Support Agent

• Answer inbound calls and customer inquiries.
• Answer phone inquiries, provide support and direction to customers, and resolve customer service issues in a timely, empathetic manner.
• Maintain accurate data input of consumer enquiries, questions, and feedback in the customer services database.
• Troubleshoot through open questions, support documents, and system training.
• Offer recommendations to common problems or frequently asked questions.

Requirements

• Fluency in Dutch (C1/C2 Level or Native).
• Good knowledge of English (B2 level).
• Availability to work in rotating shifts.
• Good computer skills.
• Any prior experience or contact with clients.
• Excellent communication skills.
• Good listening and empathy skills.
• Good time management skills.
• Team spirit and flexibility.

Salary & Benefits

• Competitive salary.
• Meal vouchers.
• Private health and life insurance.