Remote Account Manager: Growth, Adoption & Retention

Hivemind Capital Partners LLC; Fatih; On-site; TRY 3,403,000 - 5,348,000; Full time

Job summary

Napster Corp is seeking an Account Manager to own the client relationship post go-live across an assigned enterprise book, driving adoption, renewal, and expansion while coordinating with Solutions Engineering, Professional Services, and Customer Support to keep accounts healthy.

The role is remote across Europe and the USA, requiring 5+ years in account management or customer success and a proven track record in renewals and expansions within SaaS ecosystems.

Qualifications

• 5+ years in Account Management, Customer Success, or Client Partnerships within enterprise software or SaaS.
• Proven track record of renewal and expansion across a portfolio of accounts.
• Experience working cross-functionally with technical delivery teams (implementation, engineering, or professional services).
• Exceptional relationship-building, communication, and stakeholder management skills.
• Comfortable owning a commercial number (renewal/NRR) without directly running the sales cycle.

Responsibilities

• Own the primary relationship with each client's key stakeholders following handoff from Professional Services.
• Drive early adoption in the first 2–4 weeks post-launch, tracking usage and resolving onboarding friction.
• Multi-thread across the client organization — build relationships beyond the original champion to protect against churn risk.
• Own the renewal timeline for every account, building the renewal case well ahead of contract end using real usage and value data.
• Monitor account health and performance against agreed metrics; surface both wins and early warning signs proactively.
• Identify expansion opportunities within the account and hand qualified opportunities to Sales with full context — relationship history, usage data, and stakeholder map.
• Partner with Solutions Engineering, Professional Services, Customer Support, and Sales to keep each account healthy end to end.
• Triage support questions directly where possible and route technical issues to Professional Services or Support with full context.
• Run quarterly business reviews covering value delivered, usage trends, and what's changing in the client's business.

Skills

Account Management

Customer Success

Client Partnerships

Relationship Building

Cross-functional Collaboration

Communication

Job description

Napster Corp is seeking an Account Manager to own the client relationship post go-live across an assigned enterprise book, driving adoption, renewal, and expansion while coordinating with Solutions Engineering, Professional Services, and Customer Support to keep accounts healthy.

The role is remote across Europe and the USA, requiring 5+ years in account management or customer success and a proven track record in renewals and expansions within SaaS ecosystems.