Order Desk Executive

LIXIL; Turkey; Hybrid; TRY 600,000 - 900,000; Full time

Job summary

GROME Trading Limited (L.L.C.) in Türkiye is seeking a capable customer service and quotations specialist. The role involves issuing quotes, validating pricing policies, and coordinating SAP entries.

You will liaise with customers on order confirmations and delivery proposals while ensuring accuracy and regulatory compliance. The ideal candidate has a business background, Turkish fluency, and English conversational skills.

Qualifications

• Bachelor's degree in business administration is required or MBA is a plus.
• Fluent written and spoken Turkish with conversational English.
• Istanbul resident is a MUST.

Responsibilities

• Receive, validate and issue quotations based on policies and pricing.
• Process quotations in SAP and align with customer PO.
• Issue order confirmations with estimated values to customers.
• Check order availability and prepare delivery proposals, update order status.
• Monitor delivery notes with DC OM and Credit to remove blocks.
• Maintain monthly reports on orders, deliveries, sales and stock levels.
• Support demand planning and forecasting for non-fast-moving products.
• Assist approvals team with local import regulations and certifications.

Skills

Turkish (Fluent)

English (Conversational)

Education

Bachelor's degree in Business Administration

MBA (preferred)

Job description

IMEA (India, Middle East, Africa) Türkiye LE_0170-GROME Trading Limited (L.L.C.) Employee Assignment Hybrid Full Time 1 November 2026

Primary Responsibilities

• Receive, validate and issue quotations based on established policies and procedure and taking care of pricing when quoting within different channels.
• Follow approval matrix while issuing quotations, revisions, or confirmation of the same into SAP by comparing the same with customer PO.
• Issue out order confirmation to customers with estimated values.
• Check availability of order and prepare delivery proposal, where needed select proposed alternatives and update order status.
• Screening of complex orders (specials) regarding technical content and commercial correctness.
• Monitoring delivery notes released in coordination with DC OM team as well as Credit controller to remove delivery blocks if any.
• Monthly reporting on order receipts, deliveries, sales, and stock levels.
• Develop and deliver first class Customer Satisfaction.
• Collect the demand need of the market, analyses the data, and assist demand planner to forecast non-fast-moving products.
• Make sure that the forecast plan meets the company sales target.
• Establishing a mapping tool for stock ordering in relation to the market need and sales forecast for service spares stocks.
• Support IMEA approvals team to highlight local regulations, impacting imports into the country due to ISI, approbation / certification requirements.

Qualifications And Education

• Bachelor's degree in business administration, MBA (is a plus).
• Fluent written and spoken Turkish with a conversational command of English.
• Istanbul Resident is a MUST.

Experience

• From 3 - 4 Years of experience in a comparable position.
• Previous work experience within functional vertical of Customer service, quotations & Order Handling within supply chain.