Query Handling Backline Advisor (Finance)

DHL Express Türkiye; Fatih; On-site; TRY 120,000 - 180,000; Full time

Job summary

DHL Express Türkiye is seeking a Finance Analyst to analyze and resolve customer invoicing, collections and financial process issues in a timely, accurate manner. You will collaborate with Customer Service, Sales, Operations, Credit Control and other teams, identify root causes and implement sustainable improvements while supporting global finance projects.

Proficiency in English and experience with SAP/ERP systems are preferred.

Qualifications

• Bachelor’s degree in Business Administration, Economics, Finance, Engineering or related field.
• Proficiency in English.
• Experience with ERP systems such as SAP is preferred.
• Proficient in MS Office applications.
• Strong analytical thinking and problem-solving skills.
• Strong ability to analyze financial data with a high level of attention to detail.
• Strong communication and stakeholder management skills.
• Effective prioritization and time management skills.
• Team-oriented and customer-focused mindset.
• Strong root-cause analysis and continuous improvement mindset.
• Accountable, results-oriented and willing to take initiative when needed.

Responsibilities

• Analyze and resolve customer queries related to invoicing, collections, customer accounts and financial processes in a timely manner.
• Collaborate effectively with Customer Service, Sales, Operations, Credit Control and other relevant teams.
• Identify root causes of financial issues and develop sustainable solutions to prevent recurrence.
• Perform pre- and post-billing checks; analyze system-generated errors and alerts and take appropriate action.
• Respond to financial queries from other countries and coordinate Türkiye-related topics with global teams.
• Provide regular feedback to Sales, Credit Control and management on the resolution of financial issues.
• Contribute to achieving individual and team targets.
• Participate in continuous improvement initiatives and platforms such as Gemba Walks and First Choice.
• Take an active role in global finance projects and provide support when required.

Skills

Analytical thinking

Problem solving

Communication

Stakeholder management

Time management

Team player

Root-cause analysis

Initiative

Attention to detail

Education

Bachelor’s degree in Business Administration, Economics, Finance, Engineering or related field

Tools

SAP

MS Office

Job description

The Job:

• Analyze and resolve customer queries related to invoicing, collections, customer accounts and financial processes in a timely manner.
• Collaborate effectively with Customer Service, Sales, Operations, Credit Control and other relevant teams.
• Identify root causes of financial issues and develop sustainable solutions to prevent recurrence.
• Perform pre- and post-billing checks; analyze system-generated errors and alerts and take appropriate action.
• Respond to financial queries from other countries and coordinate Türkiye-related topics with global teams.
• Provide regular feedback to Sales, Credit Control and management on the resolution of financial issues.
• Contribute to achieving individual and team targets.
• Participate in continuous improvement initiatives and platforms such as Gemba Walks and First Choice.
• Take an active role in global finance projects and provide support when required.

The Person:

• Bachelor’s degree, preferably in Business Administration, Economics, Finance, Engineering or a related field.
• Proficiency in English.
• Experience with ERP systems such as SAP is preferred.
• Proficient in MS Office applications.
• Strong analytical thinking and problem-solving skills.
• Strong ability to analyze financial data with a high level of attention to detail.
• Strong communication and stakeholder management skills.
• Effective prioritization and time management skills.
• Team-oriented and customer-focused mindset.
• Strong root-cause analysis and continuous improvement mindset.
• Accountable, results-oriented and willing to take initiative when needed.