Quality & Customer Services Agent

MTS Globe Group; Muratpaşa; On-site; TRY 167,000 - 234,000; Full time

Job summary

MTS Globe Group in Turkey is seeking a Quality & Customer Service Agent to join our Quality & Customer Service team. The role reports to the Quality & Customer Service Manager and requires a well-organized, stress-resistant team player who handles tour operators' inquiries about complaints and health and safety in a timely, professional manner.

The successful candidate should be fluent in English and German, hold a B category driver's license, be organized, and able to prioritize a fast-paced

Qualifications

• Fluent in English and German (reading, writing, speaking).
• B Category driving license.
• Well-organized and stress-resistant team member.
• Ability to prioritize and organize daily work.
• Knowledge of hotels in Turkey; complaint handling; UK Health & Safety regs.
• Minimum 2 years in a similar role in travel agencies; university graduate.
• Good computer skills; adapt quickly to our in-house system.

Responsibilities

• Satisfy customers by solving problems and inquiries.
• Respond to complaints in a timely, professional manner.
• Provide timely and accurate solutions to complaints.
• Perform Health & Safety checks on spot in hotels across Turkey.
• Plan daily work according to priorities.
• Ensure hotels complete H&S checklist.

Skills

Fluent English

Fluent German

Organizational skills

Stress resistance

Communication skills

Customer service orientation

Teamwork

Education

University degree

Tools

MS Office

In-house system

Job description

Who are we?

MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.

MTS Globe Turkey

Who are we?

MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.

What do we do?

We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling.

What do we offer?

At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.

Why join us?

Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.

JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP!

MTS Globe is an equal opportunities employer.

Job Description

We are looking for a Quality & Customer Service Agent to join our Quality & Customer Service in Turkey. The role will report to the Quality & Customer Service Manager and must be a well-organized and stress-resistant team player ensuring that tour operators' inquiries regarding complaints and health and safety are dealt with in a timely, professional, and consistent manner.

Main responsibilities

• The principle of customer satisfaction, and the ability to solve problems within customer satisfaction.
• The ability to solve problems within a fast-paced environment.
• Respond to all complaints and inquiries in a timely, professional, and consistent manner.
• Provide timely and accurate solutions to possible complaints.
• Ensure that all hotels have completed the H&S checklist completely and correctly.
• To do Health & Safety checks on the spot (Making H&S checks in hotels all over Turkey, in the form of a written survey and on the Spot.)
• Organize the workday according to priorities.

Requirements

The successful candidate should satisfy the following requirements:

• Fluent in English/German in reading, writing & speaking
• B Category driver's license
• We need well-organized and stress resistend team members, who can answer hotel complaints and check Hotels on Spot
• Organize the workday according to priorities.
• Basic knowledge of Hotels in Turkey, Complaint handling, and UKs Health & Safety Regulations
• Minimum 2 years experience in a similar position (preferably experience in travel agencies).
• University graduate
• Good computer skills. (Good knowledge of Microsoft Office and adapt quickly to our in-house operation system)
• The principle of customer satisfaction, and the ability to solve problems within a customer satisfaction
• Self Improvement in stress management.
• Good dictation and good communication skills
• Clear communication skills and the ability to work with people across all departments
• Customer-oriented and communicative personality with a structured, reliable way of working
• Excellent interpersonal and communication skills
• The ability to solve problems within a fast-paced environment
• Strong attention to detail
• Suitable for teamwork