Global Travel Operations Specialist (On-Site, Türkiye)

Yuppi Travel; Muratpaşa; In loco; TRY 600.000 - 900.000; Tempo pieno

Descrizione del lavoro

Pax2night is seeking a responsible B2B Operations Specialist to support international travel agencies and accommodation suppliers from Türkiye. You will join an Operations Department with structured training, quality assurance processes, clear procedures, and opportunities to develop into more specialized roles.

Responsibilities include handling booking-related requests, coordinating solutions for issues, and communicating with agencies and suppliers.

Competenze

• Minimum B2 level English, both written and spoken.
• Strong communication and problem-solving abilities.
• Willingness to take ownership and stay calm under pressure.
• Ability to work rotating shifts.
• On-site in Türkiye; relocation required.

Mansioni

• Handle booking-related requests via email, phone, and internal channels.
• Coordinate solutions for confirmations, cancellations, relocations, and issues.
• Communicate professionally with international agencies and suppliers.
• Follow internal procedures, service agreements, and escalation paths.
• Take ownership of cases through resolution.
• Support the emergency operations line during assigned shifts.

Conoscenze

B2 English level

Strong communication

Investigation & problem-solving

Ownership mindset

Rotating shifts

Strumenti

Juniper booking system

Descrizione del lavoro

Pax2night is seeking a responsible B2B Operations Specialist to support international travel agencies and accommodation suppliers from Türkiye. You will join an Operations Department with structured training, quality assurance processes, clear procedures, and opportunities to develop into more specialized roles.

Responsibilities include handling booking-related requests, coordinating solutions for issues, and communicating with agencies and suppliers.