Onsite L1 IT Support Engineer — Windows & Network

TECEZE; Fatih; On-site; TRY 120,000 - 180,000; Full time

Job summary

TECEZE is seeking an L1 IT Support Engineer to provide onsite end-user support with 1–3 years of experience. You will troubleshoot hardware, software, and network issues while delivering excellent customer service and maintaining accurate IT asset records.

The role covers on-site deployment, user onboarding/offboarding, and basic AV support. Strong communication in English is required; Turkish language skills are a plus.

Qualifications

• 1–3 years of experience in IT/Desktop/Service Desk support.
• Good knowledge of Windows 10/11 troubleshooting.
• Basic knowledge of Microsoft 365, Outlook, Teams, and Active Directory.
• Basic understanding of TCP/IP, DNS, DHCP, LAN, and Wi‑Fi.

Responsibilities

• Provide L1 onsite technical support to end users.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain desktop/laptop hardware and software.
• Support Windows 10/11, Microsoft 365, Outlook, Teams, and other business applications.
• Troubleshoot basic LAN, Wi‑Fi, VPN, and network connectivity issues.
• Support printers, scanners, monitors, docking stations, and other IT peripherals.
• Log, update, and close incidents and service requests in the ticketing system.
• Escalate complex issues to L2/L3 teams when required.

Skills

1–3 years experience

English communication

Customer-facing skills

Tools

ServiceNow

Jira

Job description

TECEZE is seeking an L1 IT Support Engineer to provide onsite end-user support with 1–3 years of experience. You will troubleshoot hardware, software, and network issues while delivering excellent customer service and maintaining accurate IT asset records.

The role covers on-site deployment, user onboarding/offboarding, and basic AV support. Strong communication in English is required; Turkish language skills are a plus.