Onsite IT Field Engineer — VIP Tech Bar Support

Celestial Stars Arts Academy; İzmit; On-site; TRY 120,000 - 180,000; Full time

Job summary

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone serves Fortune Global 500 companies and supports IT projects, site openings, and end-user support.

Visit us at https://www.isoftstoneinc.com. iSoftStone is committed to equal opportunity and does not discriminate on various bases; accommodations will be

Qualifications

• 3+ years of field IT support experience.
• Strong knowledge of Windows, MacOS, mobile devices, printers, and basic network troubleshooting.
• Experience with hardware replacement, imaging, configuration, and end-user support.
• Ability to travel between sites and work onsite environments.
• Experience using ITSM tools (ServiceNow or equivalent) for ticket handling.
• Basic English reading and writing for documentation and vendor coordination.
• Microsoft MCP/MCSA certifications are a plus.

Responsibilities

• Provide onsite IT end user support including incident resolution, installation, maintenance, and troubleshooting of IT systems and equipment.
• Deliver VIP and Tech Bar support, including remote and onsite troubleshooting and system configuration guidance.
• Manage the end-to-end lifecycle of IT assets, including inventory tracking, labeling, warehouse coordination, and asset disposal processes.
• Coordinate with vendors and third parties for repairs, onsite activities, and equipment logistics.
• Participate in IT projects, new site openings, hypercare activities, and special initiatives.
• Provide after-hours or escalation support for plant-critical issues when required.

Skills

Field IT support

Windows

MacOS

Mobile devices

Printers

Network troubleshooting

Hardware replacement

Imaging

ITSM tools

Documentation in English

MCP/MCSA

Education

Microsoft MCP/MCSA certification

Tools

ServiceNow

Job description

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone serves Fortune Global 500 companies and supports IT projects, site openings, and end-user support.

Visit us at https://www.isoftstoneinc.com. iSoftStone is committed to equal opportunity and does not discriminate on various bases; accommodations will be