Middle East Senior Customer Manager — Catalyst & Licensing

Dow; Fatih; On-site; TRY 800,000 - 1,200,000; Full time

Benefits offered by this job

Bonus opportunity

Wellbeing programs

Retirement benefits

Employee stock purchase plan

Job summary

Dow is seeking a Senior Customer Manager for the Middle East to drive revenue growth through catalyst, technology, and services sales for existing Univation customers across the region. You will manage strategic relationships and identify licensing opportunities in polyethylene and related technologies.

Work closely with regional and global Sales, Marketing, and Technology Delivery teams to develop customer strategies and achieve commercial objectives.

Qualifications

• Bachelor’s or Master’s degree in Chemical Engineering, Polymer Engineering, Materials Science, Surface Coating Technology, Chemistry or related discipline.
• Fluency in English required; Fluency in Arabic strongly preferred.
• Minimum 10+ years of relevant experience.
• Experience in B2B sales, account management, licensing, or commercial management within chemical/petrochemical/polymer sector.
• Experience managing complex commercial negotiations, proposals, and contracts with multiple stakeholders.
• Ability to translate customers' technical and commercial needs into products and services.
• Experience developing long-term relationships with customers and senior stakeholders.
• Ability to work across regional/global teams and manage multiple priorities.

Responsibilities

• Drive commercial growth with existing licensees across the Middle East by identifying, developing, and executing opportunities for catalysts, licensing products, technology solutions, and services.
• Lead commercial activities from proposal through execution, including catalyst sales, plant capacity expansions and retrofits, licensing-right modifications, improvement programs, process control solutions, plant simulation solutions, proprietary equipment, training, on-site services, and joint technology development agreements.
• Manage and strengthen customer relationships throughout the licensee lifecycle, coordinating with Sales, Marketing, and Technology Delivery teams to develop and execute account strategies.
• Support new licensing opportunities and customer transitions by partnering with the New Build Licensing Sales Manager and taking commercial ownership of catalyst and services relationships following project design confirmation and kick-off.
• Provide commercial leadership throughout project implementation, supporting licensees during design, construction, plant start-up, and warranty phases while coordinating delivery in accordance with applicable license agreements.
• Develop market and customer insights by maintaining visibility of licensees' investment plans, projects, and technology needs; sharing relevant intelligence internally; and supporting customer engagement activities.

Skills

Customer relationship management

Negotiation and influencing

Planning and prioritization

CRM systems proficiency

Technical and commercial aptitude

Communication and presentation

Education

Bachelor’s or Master’s degree in Chemical Engineering or related field

Tools

CRM software

Job description

Dow is seeking a Senior Customer Manager for the Middle East to drive revenue growth through catalyst, technology, and services sales for existing Univation customers across the region. You will manage strategic relationships and identify licensing opportunities in polyethylene and related technologies.

Work closely with regional and global Sales, Marketing, and Technology Delivery teams to develop customer strategies and achieve commercial objectives.