Senior Customer Success Manager - Aftermarket Growth

Honeywell International Inc.; Turkey; On-site; TRY 600,000 - 900,000; Full time

Job summary

Honeywell International Inc. in Turkey seeks a Customer Success Manager for Aftermarket Service (AMS) to manage existing contracts and create regional growth by aligning customer goals with Honeywell’s business aims.

You will focus on recurring revenue, satisfaction, and proactive service delivery across migrations and upgrades. You will build long-term customer relationships, educate customers on Honeywell solutions, and drive upsell/cross-sell through collaboration with Sales and Marketing

Qualifications

• Relevant experience in Aftermarket Services and Customer support.
• Degree in IT/Engineering.
• MBA or post graduate qualifications in a related discipline are desirable.

Responsibilities

• Build strong, long-term relationships with customers by staying in constant communication and resolving issues with tailored solutions.
• Serve as ambassador for products, company and industry, educating customers on capabilities of Honeywell solutions.
• Create an optimized, data-led model of the customer journey and align internal stakeholders.
• Collaborate with sales and marketing to create and optimize upsell/cross-sell strategies and drive campaigns.
• Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service and derive value.
• Evaluate risk management for each customer to drive retention throughout the life cycle.
• Provide insight and relay the voice of customer to internal teams including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.

Skills

Communication

Customer relations

Influence leadership

Self-motivated

Pressure handling

Safety oriented

Education

IT/Engineering degree

MBA desirable

Job description

Honeywell International Inc. in Turkey seeks a Customer Success Manager for Aftermarket Service (AMS) to manage existing contracts and create regional growth by aligning customer goals with Honeywell’s business aims.

You will focus on recurring revenue, satisfaction, and proactive service delivery across migrations and upgrades. You will build long-term customer relationships, educate customers on Honeywell solutions, and drive upsell/cross-sell through collaboration with Sales and Marketing