Duty Manager - Aliée Istanbul

Paris Society International; Fatih; On-site; TRY 240,000 - 360,000; Full time

Job summary

Aliée Istanbul is seeking a proactive Duty Manager to oversee daily hotel operations, ensuring seamless service across Front Office, Housekeeping, F&B, and other departments. You will act as the on-duty leadership representative, uphold luxury standards, and address guest requests with professionalism.

Ideal candidates have at least 3 years in hotel operations, with strong English skills and a track record of managing guest experiences in luxury settings. Shift flexibility is required.

Qualifications

• A bachelor's degree in hospitality management or a related field is preferred.
• Proven experience in hotel operations, preferably in a supervisory role within a luxury hotel.
• Strong leadership, communication, and problem-solving skills are essential.
• Excellent guest relations abilities and a guest-centric mindset.
• Fluent in English; additional languages are advantageous.
• Proficiency in hotel management systems and Microsoft Office applications.

Responsibilities

• Oversee daily hotel operations during assigned shifts, ensuring smooth coordination across departments.
• Act as the on-duty management representative, enforcing policies and brand standards.
• Monitor guest satisfaction and promptly address requests, feedback, and complaints.
• Coordinate with Front Office, Housekeeping, F&B, Engineering, Security, and other teams to ensure seamless service.
• Conduct operational inspections to maintain standards in guest areas and back-of-house.
• Monitor VIP arrivals and guest preferences to deliver personalized experiences.
• Make timely decisions to address operational challenges and service recovery.
• Ensure accurate shift handovers and communicate updates and incidents effectively.
• Support implementation and improvement of service standards and operating procedures.
• Identify opportunities to improve service quality and guest satisfaction.
• Guide operational teams to promote teamwork and accountability.
• Prepare and communicate operational reports documenting incidents and guest concerns.

Skills

Hospitality leadership

Guest relations

Communication

Problem-solving

Decision-making

Interdepartmental coordination

Education

Bachelor's degree in Hospitality Management, Tourism, or related field

Tools

Hotel management systems

Microsoft Office

Job description

Aliée Istanbul is a distinctive luxury lifestyle destination that brings together exceptional hospitality, refined experiences, and personalized service. As part of Tersane Istanbul, Aliée continues to redefine luxury hospitality through its unique approach to guest experiences, operational excellence, and a strong commitment to the highest service standards.

As part of our continued growth, we are looking for a dynamic, guest-oriented, and proactive professional to join our team as a Duty Manager.

Job Description

• Oversee daily hotel operations during assigned shifts, ensuring smooth and efficient coordination across all departments.
• Act as the management representative on duty, ensuring compliance with hotel policies, brand standards, and operational procedures.
• Monitor guest satisfaction and handle guest requests, feedback, and complaints promptly and professionally.
• Coordinate closely with Front Office, Housekeeping, Food & Beverage, Engineering, Security, and other departments to ensure seamless service delivery.
• Conduct regular operational inspections to ensure that all guest-facing and back-of-house areas meet the required standards.
• Monitor VIP arrivals, special occasions, and individual guest preferences to deliver personalized and memorable experiences.
• Make timely and effective decisions when addressing operational challenges, service recovery situations, and unexpected incidents.
• Ensure accurate shift handovers and effective communication of operational updates, pending matters, and significant incidents.
• Support the implementation and continuous improvement of service standards, operating procedures, and guest experience initiatives.
• Monitor service quality and identify opportunities to improve operational efficiency and guest satisfaction.
• Support and guide operational teams, promoting teamwork, accountability, and a guest-centric service culture.
• Prepare and communicate relevant operational reports, ensuring that incidents and guest concerns are appropriately documented and followed up.
• Ensure compliance with health, safety, security, and emergency procedures throughout the property.
• Collaborate with the management team to maintain operational consistency and uphold Aliée Istanbul's luxury hospitality standards.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or a related field is preferred.
• Minimum 3 years of experience in hotel operations, preferably in a Duty Manager or supervisory role within a luxury hotel.
• Strong knowledge of hotel operations, guest relations, and interdepartmental coordination.
• Excellent leadership, communication, and problem-solving skills.
• Strong guest-oriented mindset with the ability to handle complaints and challenging situations professionally.
• Ability to make effective decisions under pressure and manage multiple priorities.
• Excellent command of English; additional languages are an advantage.
• Proficiency in hotel management systems and Microsoft Office applications.
• Flexibility to work shifts, including evenings, weekends, and public holidays.