Logistics & Data Assistant

SGA Travel; Fatih; On-site; TRY 180,000 - 240,000; Full time

Job summary

SGA Travel is seeking an operations professional to manage day-to-day bookings and logistics for departures in Türkiye. The role collaborates with tour leaders, drivers and local suppliers to ensure smooth operations and accurate record-keeping in Ezus and related systems.

Successful candidates will have a degree in tourism, at least three years in the tourism industry, and strong English skills to coordinate across multi-departure itineraries, vendors and internal teams.

Qualifications

• Degree in tourism or related field.
• At least three years of experience in the tourism industry.
• Advanced English comprehension and speaking skills.
• Ability to prioritise bookings and changes across multiple departures while keeping records accurate.
• Clear communication with colleagues, tour leaders, drivers and suppliers.

Responsibilities

• Book and amend private, group and airport transfers, and verify invoices against bookings.
• Arrange and amend domestic flight bookings for individuals and groups.
• Purchase and amend tickets through SICPA and other channels.
• Arrange and amend hotel bookings for guides and drivers; verify supplier invoices.
• Keep availability and assignments for tour leaders; communicate changes to the team.
• Maintain booking and cost records in Ezus; support sales with itineraries.
• Support tours on the ground and coordinate transfers with drivers and suppliers as needed.
• Assist with occasional projects within the operations team.

Skills

Travel industry

Attention to detail

Itinerary coordination

English proficiency

Stakeholder communication

Education

Degree in tourism

Tools

Ezus

SICPA

Job description

SGA Travel is a Travelife Certified destination management company based in Istanbul. We operate small-group and private tours across Türkiye.

You'll be part of our operations team, coordinating the bookings and logistics behind each departure. You'll work with tour leaders, drivers and local suppliers to deliver the trip as planned, and support our sales team with itinerary preparation in Ezus.

Important note: This is a tour operator position. You will focus on day-to-day operations, detailed planning, and accurate handling of bookings and changes. What we're looking for

• Previous experience at a travel agency, tour operator, or similar travel company
• Strong attention to detail in daily operational work
• Comfort working with itineraries, reservations, and customer requests end-to-end

What success looks like

Services are confirmed before each departure, schedule changes reach the people affected in time, and the team can rely on the booking and cost records in ezus. When plans change on the ground, you coordinate the next steps and follow through.

Responsibilities

• Transport - Book and amend private, group and airport transfers, follow up with suppliers on service delivery, and check invoices against confirmed bookings.
• Domestic flights - Arrange and amend domestic flight bookings for individual guests and groups, and keep flight records up to date.
• Entrance tickets - Purchase and amend tickets through SICPA and other ticketing channels, and track the associated costs.
• Guide and driver accommodation - Arrange and amend hotel bookings for guides and drivers, and verify supplier invoices.
• Tour leader scheduling - Keep availability and assignment records up to date, and communicate changes to tour leaders and the operations team.
• Ezus - Maintain booking and cost records, follow up on missing or inconsistent entries, and help the sales team prepare itineraries.
• Field and airport support - Support tours on the ground as needed. When assigned to airport operations, manage guest arrivals and departures on site and coordinate transfers with drivers and suppliers.
• Project-based work - Support occasional projects within the operations team as needed.

Qualifications

• A degree in tourism or a related field.
• At least three years of experience in the tourism industry.
• Advanced English comprehension and speaking skills.
• Ability to prioritise bookings and changes across multiple departures while keeping records accurate.
• Clear communication with colleagues, tour leaders, drivers and suppliers.