Key Account Manager, İstanbul

MIOREC Human Resources; Beykoz; On-site; TRY 350,000 - 650,000; Full time

Job summary

Miorec İnsan Kaynakları A.Ş. is seeking a seasoned Key Account Manager in Turkey to serve as the primary contact for customers, drive growth with the sales team, and expand the product portfolio.

The role requires strong strategic thinking, excellent communication, and a customer-focused approach, with travel as needed. Responsibilities include identifying domestic opportunities, managing commercial terms, and aligning sales plans with company objectives, while coordinating cross-functional

Qualifications

• Bachelor’s degree in a relevant field.
• Minimum 8 years of experience in a similar FMCG role.
• Experience with major national retail chains and discount retailers preferred.
• Excellent verbal and written English and Turkish.
• Good command of MS Office.
• Strong strategic thinking, analytical skills, and results-oriented mindset.
• Excellent communication, interpersonal, and relationship management skills.
• Customer-focused with strong problem-solving abilities.
• Willingness to travel as required.

Responsibilities

• Act as primary contact for customers; collaborate with sales to grow business.
• Identify and approach target customers domestically to develop new opportunities.
• Manage and expand product portfolio; introduce new products; increase penetration.
• Define category priorities and meet annual budget targets.
• Understand customer needs and develop tailored solutions.
• Coordinate communication between customers and internal teams.
• Manage agreements and sales processes with existing customers.
• Develop and implement commercial strategies and sales plans.
• Conduct regular customer and field visits; monitor market trends.
• Maintain knowledge of product specs and pricing; manage listings.
• Develop and execute sales plans based on market dynamics.
• Monitor post-sales processes including shipments and returns.
• Contribute to sales forecasting and production planning.
• Analyze sales data to identify opportunities for management decisions.
• Monitor customer accounts, collections, and financial transactions.

Skills

Strategic thinking

Analytical skills

Communication

Customer-focused

Relationship management

Problem-solving

Travel readiness

MS Office

English language

Turkish language

Education

Bachelor's degree in a relevant field

Tools

MS Office

Job description

We are currently seeking a ''Key Account Manager'' for our client, an international manufacturing company.

General Qualifications;

• Bachelor’s degree in a relevant field.
• Minimum 8 years of experience in a similar role within the FMCG (Fast-Moving Consumer Goods) sector.
• Experience working with major national retail chains and discount retailers is preferred.
• Excellent verbal and written communication skills in both English and Turkish.
• Good command of MS Office applications.
• Strong strategic thinking, analytical skills, and a results-oriented mindset.
• Excellent communication, interpersonal, and relationship management skills.
• Customer-focused approach with strong problem-solving abilities.
• Willingness to travel as required.
• Valid Class B driver’s license and active driving experience.

Job Description;

• Act as the primary point of contact for customers, addressing their needs and inquiries, enhancing customer satisfaction, and collaborating closely with the sales team to drive business growth.
• Identify and approach target customers in the domestic market to develop new business opportunities.
• Manage and expand the product portfolio by introducing new products and increasing the penetration of existing products.
• Define category priorities and achieve annual budget targets in line with gross profitability objectives.
• Understand customer needs and develop tailored solutions to meet their business requirements.
• Coordinate communication between customers and internal departments to ensure smooth business operations.
• Manage agreements, commercial terms, and sales processes with existing customers.
• Develop and implement commercial strategies and sales plans aligned with company objectives.
• Conduct regular customer and field visits to monitor market trends, competitor activities, and product shelf placements.
• Maintain up-to-date knowledge of product specifications and pricing, and manage the listing and introduction of new products.
• Develop and execute sales plans based on market dynamics and customer requirements.
• Monitor post-sales processes, including shipments, goods acceptance, and returns, to ensure customer satisfaction.
• Contribute to sales forecasting and production planning processes.
• Analyze sales performance, customer reports, and market data to identify business opportunities and support management decision-making.
• Monitor customer accounts, collections, and financial transactions to ensure effective account management.

Miorec İnsan Kaynakları A.Ş. operates as the Private Employment Office based on the document dated 11.11.2024 and numbered 1012 issued by the Turkish Employment Agency.