Key Account Manager (Fragrance Division) (m,w,d)

Symrise AG; Fatih; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

Symrise AG, a global supplier of fragrances, flavors and ingredients, seeks a Senior Key Account Manager in Türkiye to drive business growth and deepen strategic customer partnerships. You will coordinate with R&D, CMI, BU and Supply Chain to deliver complex projects and ensure high-value service.

Regular customer visits and international meetings are expected. You will lead top accounts, build a strong pipeline, and translate customer needs into actionable fragrance solutions, while

Qualifications

• Strong commercial mindset for growth in key accounts.
• Proven ability to manage and develop relationships with key customers, ensuring long-term partnerships.
• Experience working in cross-functional environments, collaborating effectively with Sales, R&D, Business Units, CMI, and Supply Chain.
• Strategic and proactive approach, with the ability to build a solid pipeline of opportunities.
• Strong project management and organizational skills, with ability to manage multiple priorities and meet deadlines.
• Excellent communication, influencing, and negotiation skills with internal and external stakeholders.
• Analytical mindset to monitor performance, interpret data, and support decisions.
• Comfortable working in an international environment with travel across markets.
• Results-driven, proactive, and self-motivated with a high level of ownership.
• Strong team player with ability to network across regions.

Responsibilities

• Lead the development of key accounts, focusing on the top 10 customers.
• Drive business growth by winning projects and ensuring professional project management across stakeholders.
• Build and maintain strong, long-term customer relationships through regular engagement and high-quality service.
• Conduct frequent customer visits in Türkiye and represent the company at exhibitions and international meetings.
• Develop a proactive briefing pipeline across key categories (laundry, dish, surface care, shampoo, deodorant, body wash).
• Anticipate customer needs and drive fragrance solutions for upcoming briefs.
• Collaborate with R&D and BU for Home and Beauty Care projects to implement new technologies.
• Work with R&D, BU, CMI, Supply Chain and local teams to ensure seamless execution.
• Prepare and deliver business review presentations and reports for leadership.
• Support customer presentations with tailored content and insights.

Skills

Commercial mindset

Key account management

Relationship building

Cross-functional collaboration

Project management

Communication skills

Analytical mindset

Travel willingness

Team player

Negotiation skills

Job description

Symrise is a global supplier of fragrances and flavors, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of dietary supplements and pet food.

The Group, headquartered in Holzminden, Germany, has more than 100 locations in Europe, Africa and the Middle East, Asia, the United States, and Latin America.

Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an indispensable part of everyday life. Economic success and corporate responsibility are inextricably linked.

Symrise - always inspiring more...

The Role

The Key Account Manager is responsible for driving business growth and strengthening relationships with strategic customers. The role contributes directly to achieving the ambition of significantly increasing turnover, targeting €20 million by 2030.

Acting as the main interface between customers and internal teams, the position ensures the successful delivery of commercial projects by aligning Business Units, R&D, Consumer & Market Insights (CMI), and local teams.

Key Responsibilities

Business Development & Customer Management

• Lead the development of key accounts, with a strong focus on the top 10 customers.
• Drive business growth by winning projects and ensuring professional project management across all stakeholders.
• Build and maintain strong, long-term customer relationships through regular engagement and high-quality service.
• Conduct frequent customer visits in Türkiye and represent the company at exhibitions and international sales meetings.

Pipeline & Innovation Management

• Develop a proactive briefing pipeline across key categories, including laundry, dish, surface care, shampoo, deodorant, and body wash.
• Anticipate customer needs and drive the creation of winning fragrance solutions for upcoming briefs.
• Initiate and accelerate the implementation of new technologies in collaboration with R&D and Business Units for Home and Beauty Care projects.

Cross-functional Collaboration

• Work closely with R&D, Business Units, CMI, Supply Chain, and local teams to ensure seamless project execution.
• Collaborate with the Key Account Manager in Türkiye to ensure alignment and optimal delivery of projects.
• Act as a bridge between commercial and technical teams to translate customer needs into actionable solutions.

Administration & Reporting

• Initiate and manage CX projects for incoming briefs and proactive pipeline activities.
• Perform business analysis by monitoring monthly sales performance, budgets, forecasts, and pricing.
• Prepare and deliver business review presentations, including reports for the Regional Vice President.
• Support the preparation of customer presentations, ensuring high-quality, tailored content.

About you

• Strong commercial mindset with the ability to drive business growth and contribute to ambitious turnover targets.
• Proven ability to manage and develop relationships with key customers, ensuring long‑term partnerships and successful project delivery.
• Experience working in cross‑functional environments, collaborating effectively with Sales, R&D, Business Units, CMI, and Supply Chain teams.
• Strategic and proactive approach, with the ability to anticipate customer needs and build a solid pipeline of opportunities.
• Strong project management and organizational skills, with the ability to manage multiple priorities and meet deadlines.
• Excellent communication, influencing, and negotiation skills, with the ability to interact with both internal and external stakeholders.
• Analytical mindset, with the ability to monitor business performance, interpret data, and support decision-making.
• Comfortable working in an international environment, with flexibility to travel and engage with customers across different markets.
• Results‑driven, proactive, and self‑motivated, with a high level of ownership and accountability.
• Strong team player with the ability to build networks and collaborate across regions.

Our offer

At Symrise, you will have the opportunity to grow professionally and experience inspiring moments that contribute to the well‑being of millions of people in more than 160 countries.
People are at the center of everything we do. This approach drives our above‑market growth and makes our company an exceptional place to develop your career.

Committed to Diversity, Equality, and Inclusion

At Symrise, we value diversity in all its forms. We believe in equality, respect, and inclusion as fundamental pillars of our culture. We welcome people of all backgrounds, genders, ages, and beliefs, convinced that diversity drives innovation.
If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.