Key Account Assistant Manager

FLORMAR; Fatih; Hybrid; TRY 90,000 - 150,000; Full time

Benefits offered by this job

Flexible working model

Birthday leave

Remote work option after maternity

Paternity leave

Job summary

Flormar is seeking a senior Customer & Commercial role to drive end-to-end relationships with key accounts and lead commercial processes. You will manage P&L, revenue, forecasting, and reporting, collaborating across Trade Marketing, Demand Planning, Digital, Finance and Logistics to hit sales targets.

The role emphasizes strategic planning, market development, and digital transformation initiatives, with flexible working options and strong emphasis on data-driven decision making.

Qualifications

• Bachelor’s degree in a relevant field.
• 5+ years in customer management, sales tracking, and performance reporting.
• Experience in Retail or FMCG sectors preferred.
• Strong knowledge of P&L, revenue tracking, forecasting and budgeting.
• Analytical, KPI-driven, data-informed decision maker.
• Proven ability to plan campaigns, product launches and promotions.
• Excellent communication and negotiation, cross-functional collaboration.
• Fluent in written and spoken English.

Responsibilities

• Manage end-to-end customer relationships within assigned accounts.
• Own and drive all commercial processes with customers.
• Ensure sustainable execution of sales, availability, marketing and operations.
• Provide regular senior management visibility through reporting and insights.
• Monitor online and offline customer performance and identify improvements.

Skills

Bachelor’s degree

Account management

Sales tracking

P&L management

Forecasting

Budgeting

Campaign planning

Cross-functional collaboration

English communication

Education

Bachelor’s degree in relevant field

Job description

At Flormar, we were born in Milan in the 1950s; growing and evolving in Turkey’s multicultural, vibrant world, we have become a global brand that adds color to beauty. Since the day we were founded, we have prioritized the joy women get from makeup and how it makes them feel good, while working to make beauty accessible to everyone.

With our products, through clean ingredients, our cruelty-free policy and our sustainable production approach, we make a difference not only in beauty but also in values. Today, in more than 70 countries, with nearly 60,000 online & offline sales points from chain perfumeries to our website, from marketplaces to our stores, from catalog sales to wholesale channels, we reach and inspire millions of people.

All our production processes and logistics operations are carried out at our factory and logistics center in Gebze. Our headquarters are located at Akasya Business Towers in Üsküdar, Istanbul.

At Flormar, our journey is shaped by our values.

At every step, we act with passion, proud of everything we do, seize opportunities with agility, and make sustainable contributions to the future.

Because for us, this is not just a workplace; it is the way to touch lives and color the future together!

Key Competencies That Will Make You Stand Out

• Bachelor’s degree in a relevant field,
• Minimum 5 years of experience in customer management, sales tracking, and performance reporting, preferably in Retail and FMCG sectors,
• Strong knowledge of P&L management, revenue tracking, forecasting, and budgeting,
• Analytical mindset with a KPI-driven and data-oriented decision-making approach,
• Proven experience in planning and executing campaigns, product launches, and promotions,
• Strong communication and negotiation skills with the ability to manage cross-functional collaboration,
• Customer-oriented, innovative, and highly skilled in problem-solving and decision-making,
• Proficiency in written and spoken English.

What to Expect in This Role

Customer & Commercial Process Management

• Manage end-to-end customer relationships within the assigned accounts,
• Own and drive all commercial processes with customers,
• Ensure sustainable execution of sales, availability, marketing, and operational activities.
• Manage P&L, revenue, collections, forecasting, proposals, and reporting processes in line with defined timelines,
• Provide regular visibility to senior management through structured reporting and data-driven insights,
• Monitor both online and offline customer performance,
• Identify improvement areas through KPI-based analysis and develop action plans accordingly.

Strategic Planning & Market Development

• Develop tailored projects to increase loyalty among growing customers,
• Strengthen brand positioning within the channel by leveraging best practices,
• Conduct category, product, and promotion-based analyses to identify growth opportunities,
• Propose solutions to enhance shelf visibility and market penetration,
• Prepare annual growth plans aligned with category dynamics and customer strategies,
• Plan and execute campaigns and seasonal activations in line with customer calendars.

Digital Transformation & Operational Coordination

• Focus on value-added areas such as e-commerce, digital investments, and product launches, and develop improvement initiatives,
• Propose actions to increase brand visibility and conversion rates in digital channels,
• Collaborate closely with cross-functional teams (Trade Marketing, Demand Planning, Digital, Finance, Logistics, etc.) to ensure achievement of sales targets,
• Coordinate product launches, shelf setups, merchandising materials, and planogram implementations with customers,
• Ensure visual standards are aligned with brand guidelines.

What Awaits You in Flormar’s Colorful World?

• Work from anywhere for three weeks each year thanks to our flexible working model.
• Start your weekends early during the summer with Happy Fridays.
• Celebrate your birthday wherever you like with your birthday leave.
• Enjoy the option of working remotely for a full year after maternity leave.
• Benefit from two weeks of paid paternity leave to create unforgettable memories with your growing family.
• Contribute to projects that make the world a better place with our social responsibility leave.
• Bring your passions into work life with our F Social clubs.
• Add colorful breaks and joyful moments to your day with Colorful Hours.
• Shape your own development journey: Udemy Business, Flormar Development Catalogue, leadership development programs and much more with you.

At Flormar, every new day is an opportunity to learn, discover and shine!

Are you ready to join us?

At Flormar, we embrace equal opportunity and fair treatment in education and recruitment. All candidates applying to our job postings will be considered for employment regardless of race, gender, color, national or social origin, ethnicity, religion, age, marital status, pregnancy, disability, sexual orientation, gender identity or political opinion.