IT Systems & MacOS Specialist — SAP/1C, Global Ops

Ajax Systems; Fatih; On-site; TRY 210,000 - 270,000; Full time

Job summary

Ajax Systems in Istanbul, Türkiye, seeks an IT Support / System Administrator to join our global team. You will manage user accounts in SAP and 1C, configure macOS environments, support office networking, and document IT processes.

The role requires 2-3 years of IT helpdesk experience, SAP proficiency, familiarity with Jira/Confluence, and excellent English communication. You will split your time 50/50 between local Türkiye tasks and global IT projects.

Qualifications

• 2-3 years of experience in IT support, system administration, or helpdesk roles.
• Hands-on experience with user administration in 1C ERP System (nice to have) and SAP (must) environments.
• Strong proficiency in macOS hardware and software configurations.
• Good knowledge of basic networking concepts (Wi-Fi, TCP/IP, DNS, LAN/WLAN troubleshooting).
• Experience with Jira and Confluence for task tracking and documentation.
• Fluency in English (written and spoken) for daily communication with teams in Ukraine and global stakeholders.
• Excellent cross-departmental communication, analytical thinking, and problem-solving skills

Responsibilities

• Manage user accounts, access permissions, and roles in 1C and SAP systems.
• Communicate closely with internal departments to assess, analyze, and map their specific software, module, and IT infrastructure requirements.
• Set up, configure, and maintain hardware and operating systems, with a strong focus on macOS / MacBook environments and corporate software.
• Maintain daily communication and collaboration with IT and operations teams in Ukraine to ensure aligned processes.
• Provide L1/L2 technical support for office networking infrastructure, including Wi-Fi, LAN, router configurations, and internet connectivity troubleshooting.
• Document IT processes, workflows, and service requests using Jira and Confluence.
• Responsible for the maintenance, repair, and operational performance of all IT equipment (both Mac and PC), office network/server infrastructure, and IT software.
• Oversee all IT hardware stock, track inventory levels, and manage equipment preparation and setup for employees.
• Allocate effort flexibly between local operational tasks in Türkiye (:50%) and global IT tasks/projects (:50%).

Skills

Cross-departmental communication

Analytical thinking

Problem solving

Fluent English

Team collaboration

Tools

SAP

Jira

Confluence

1C ERP

macOS

Job description

Ajax Systems in Istanbul, Türkiye, seeks an IT Support / System Administrator to join our global team. You will manage user accounts in SAP and 1C, configure macOS environments, support office networking, and document IT processes.

The role requires 2-3 years of IT helpdesk experience, SAP proficiency, familiarity with Jira/Confluence, and excellent English communication. You will split your time 50/50 between local Türkiye tasks and global IT projects.