IT-Operation End-User Support in Bursa

Conduent; Osmangazi; On-site; TRY 250,000 - 400,000; Full time

Job summary

Conduent in Bursa is seeking an IT Support Technician to manage depot logistics and onsite user support for a global enterprise. You will handle hardware deployment, asset tracking, and IT issue resolution for senior staff, using Intune for deployments as needed.

The role requires hands-on logistics, strong troubleshooting, and the ability to collaborate with European/global IT teams. Regular office hours, onsite in Osmangazi, with occasional after-hours support.

Qualifications

• Fluent in English both written and spoken.
• Ability to lift and move pallets and equipment.
• Experience with pallet jacks and scanning devices.
• Proficiency with Word, Excel and other tracking systems.
• Strong troubleshooting skills and user support experience.
• Working knowledge of hardware/software troubleshooting and basic networking.
• Familiarity with Windows 10/11 and software deployment tools.
• Understanding of Windows Server and Active Directory basics.

Responsibilities

• Depot & Logistics: daily receiving and inventory of inbound IT equipment.
• Prep, configure, and ship end-user hardware requests (desktops, monitors, peripherals).
• Use pallet jacks to load/move equipment and maintain a clean staging area.
• Ensure equipment is stored accurately and labeled in storage systems.
• Use scanning tools and inventory systems to track inbound/outbound items.
• Maintain asset records and support IT audits related to equipment handling.
• Sanitize and stage returned equipment.

Skills

Fluent English

Pallet jack operation

Hardware troubleshooting

MS Word & Excel

Windows OS

Active Directory basics

Independent work

Tools

Microsoft Word

Microsoft Excel

Scanning devices

Job description

Conduent olarak, kendini işine adamış çalışanlarımız aracılığıyla, Fortune 100 şirketleri ve 500'den fazla hükümet adına kritik hizmetler ve çözümler sunarak müşterilerimiz ve onlara güvenen milyonlarca insan için olağanüstü sonuçlar yaratırız. Kişisel olarak gelişmek, fark yaratmak ve bireyselliğin her gün fark edildiği ve değer gördüğü bir kültürün parçası olmak için bir fırsatınız var.

As an IT Support Technician, you will be responsible for both depot and onsite support operations in Bursa, ensuring seamless delivery, deployment, and support of IT equipment and services in a global enterprise environment. This role combines technical warehouse tasks with frontline user support, requiring both hands-on logistics and IT troubleshooting skills.

Primary Responsibilities

Depot & Logistics Support

• Perform daily receiving and inventory of inbound IT equipment.
• Prep, configure, and ship end-user hardware requests (desktops, monitors, peripherals).
• Use pallet jacks to load/move equipment and maintain a clean, organized staging area.
• Ensure equipment is stored accurately and labeled in storage systems.
• Use scanning tools and inventory systems to track inbound/outbound items.
• Maintain asset records and support IT audits related to equipment handling.
• Sanitize and stage returned equipment.

Onsite & End-User Support

• Provide white glove IT support to senior management.
• Relocate and set up desktop computers, monitors, and peripherals.
• Deliver remote hands support to Data Center and network teams.
• Provide 1st/2nd level support both onsite and remotely via IT-Ticketing systems.
• Support severity 1 and 2 onsite incidents and escalations.
• Assist in server decommissioning and hardware removal tasks.
• Collaborate globally with European/Global IT teams.
• Participate in project-based IT deployments and platform support activities.
• Use Microsoft Intune for OS and software deployment.
• Document and standardize IT procedures and user profiles.

Basic Qualifications

• Fluent English, written and spoken.
• Ability to lift and move pallets and equipment.
• Experience with pallet jacks and scanning devices.
• Proficiency in Microsoft Word, Excel, and other tracking systems.
• Strong troubleshooting skills and user support experience.
• Working knowledge of hardware/software troubleshooting and basic networking.
• Familiarity with Windows 10/11 and software deployment tools.
• Understanding of Windows Server and Active Directory basics.
• Comfortable working independently and within small teams.

Working Hours

Regular office hours, from Monday to Friday – Onsite/Osmangazi. Occasional planned/unplanned support may be required outside office hours or at alternate office locations.

We are seeking a proactive and detail-oriented professional who thrives in dynamic environments and is passionate about both technical excellence and exceptional user support. If you are looking for a role where you can grow your skills, collaborate with global teams, and make a tangible impact on day-to-day IT operations, we invite you to join our team and be part of an organization that values innovation, reliability, and teamwork.

Conduent bir fırsat eşitliği işverenidir ve ırk, renk, inanç, din, soy, ulusal köken, yaş, cinsiyet kimliği, medeni durum, cinsel yönelim, fiziksel veya zihinsel engellilik, tıbbi durum, rehber köpek veya hizmet hayvanı kullanımı, askerlik / gazilik durumu, vatandaşlık durumu, genetik bilgi temeli veya yasalarca korunan diğer herhangi bir gruba bakılmaksızın tüm pozisyonlar için başvuranları dikkate alır.

ABD başvuru sahipleri için: Conduent'e başvurmak veya Conduent’te çalışmak için makul bir düzenlemeye ihtiyaç duyan engelli kişiler, aşağıdaki bağlantıya tıklayarak, düzenleme talep formunu doldurarak ve formun altındaki "Gönder" düğmesini kullanarak talebi göndererek bu tür düzenlemeleri talep edebilirler. Google Chrome veya Mozilla Firefox kullananlar için lütfen önce formu indirin: forma erişmek veya indirmek için burayı tıklayın. Ayrıca Conduent'in ADAAA Konaklama Politikasına erişmek için burayı tıklayın.