IT Analyst | CRM & Cloud Integration Specialist

Hedef Filo; Kâğıthane; On-site; TRY 180,000 - 260,000; Full time

Job summary

Hedef Filo in Marmara region seeks a business analyst to coordinate with business units throughout the software development process and design IT project workflows that meet business needs. You will manage CRM integrations, provide trainings, and offer technical leadership across projects.

The role requires SDLC/Agile experience, strong analytical skills, and the ability to document functional and user guides while supporting day-to-day IT operations.

Qualifications

• Bachelor's degree in Engineering, MIS or related field.
• Minimum 3 years of experience as a business analyst.
• Experience with agile methodologies (Kanban, Scrum).
• Knowledge of SDLC phases.
• Experience with software integration models - web services, event management, SOAP, JSON, XML, REST and WSDL.
• SQL knowledge (PL-SQL) is a plus.
• CRM/BPR experience with Salesforce or PaperWork is a plus.
• Azure Cloud or AWS experience is a plus.
• Strong communication across business and IT teams.
• Ability to document technical/functional/user guides.

Responsibilities

• Coordinating with business units through the software development process.
• Designing IT project processes and performing functional/technical analyses.
• Managing integration models between CRM and other solutions.
• Providing system trainings to key business users.
• Providing technical leadership to projects.
• Updating existing software modules in a timely manner.
• Supporting related service desk requests.
• Escalating issues to IT management when needed.
• Developing/modifying software applications per methodologies.
• Understanding and contributing to technical solutions from design to code level.

Skills

Agile methodologies

SDLC knowledge

Web services integration

SQL

CRM systems

System architecture

Technical writing

Problem solving

Communication skills

Multitasking

Project management

Automotive industry knowledge

Education

Engineering / MIS or related field

Tools

Salesforce

PaperWork

Azure

AWS

Job description

Hedef Filo in Marmara region seeks a business analyst to coordinate with business units throughout the software development process and design IT project workflows that meet business needs. You will manage CRM integrations, provide trainings, and offer technical leadership across projects.

The role requires SDLC/Agile experience, strong analytical skills, and the ability to document functional and user guides while supporting day-to-day IT operations.