IT Infrastructure and Operations Manager

Gurmen Group; Güngören; On-site; TRY 350,000 - 550,000; Full time

Job summary

Gurmen Group in Türkiye seeks a seasoned IT security and IT service management leader to oversee DR/BCP, patch and vulnerability management, asset inventories, vendor management, and ISO 27001 compliance across our manufacturing, fashion, agriculture, and technology divisions.

The role requires Nebim V3 ERP experience, extensive Windows/Linux, AD, DNS/DHCP/IIS, and network security expertise, plus KVKK compliance.

Qualifications

• Bachelor's degree in a relevant engineering discipline.
• Minimum 5 years of experience in similar positions with team management.
• Experience with ERP Nebim V3.
• Knowledge of ITIL and ITSM practices.
• Experience with Windows and Linux.
• Experience in virtualization and backup systems.
• Experience with Office 365 and Azure.
• Strong Active Directory, DNS, DHCP, IIS, File Server, and Group Policy skills.
• Networking expertise: WAN/LAN/VLAN/WLAN/VPN, routing and switching.
• Security expertise: Firewalls, SIEM, DLP, data classification, email security, antivirus, penetration testing, vulnerability management.
• Experience with ISO 27001 ISMS and KVKK compliance.
• Strong planning, organizational, and coordination skills.
• Documentation and reporting experience.
• Excellent communication and stakeholder management.
• Willingness to travel domestically or internationally.

Responsibilities

• Oversee Disaster Recovery (DR) and Business Continuity Planning (BCP) processes.
• Plan and manage patch management and vulnerability management processes.
• Manage IT asset and software license inventories.
• Oversee vendor and contract management.
• Take an active role in corporate projects and/or lead related projects in coordination with the team.
• Manage the ISO 27001 implementation and compliance processes.
• Take an active role in KVKK compliance processes and/or lead related projects in coordination with the team.
• Ensure the delivery of IT services to end users and business departments, managing service operations in coordination with the team, including AD, SMTP, DHCP, IIS, and server services.
• Ensure the establishment, availability, and continuity of production, development, and test environments.
• Analyze application-related issues (including Nebim V3 ERP) through Problem Management processes, develop appropriate and permanent solutions, and coordinate troubleshooting activities with business units, third-level IT support teams, and external vendors.
• Ensure that Request, Incident, Problem, and Change Management processes are carried out in accordance with SLAs/OLAs.
• Keep up with technological developments, research new solutions, and drive their adoption and implementation within the organization.

Skills

Team management

Nebim V3 ERP

ITIL/ITSM

Windows

Linux

Virtualization

Backup systems

Office 365

Azure

Active Directory

DHCP

DNS

IIS

File Server

Group Policy

WAN/LAN/VLAN

VPN

Firewall & SIEM

DLP

KVKK compliance

ISO27001 ISMS

Project coordination

Stakeholder communication

Education

Bachelor's degree in engineering

Tools

Nebim V3

Job description

Since 1972, Gurmen Group has been shaping its industries through innovation, sustainability, and operational excellence.

With a diversified business portfolio including Ramsey, KIP, Gökkale, MASPO, and Gurmen Technology, we continue to create value across fashion, manufacturing, agriculture, and technology.

Why Gurmen Group?

• Over 50 Years of Heritage and Success: Combining globally recognized brands with world-class manufacturing capabilities in Türkiye.
• A Pioneer in Sustainability: The first and only Turkish company to become a member of the RE100 Renewable Energy Initiative.
• Driven by Innovation: Leveraging advanced technologies to deliver sustainable and value-driven solutions.
• Internationally Recognized Excellence: Awarded the EFQM 4-Star Excellence Recognition for our commitment to continuous improvement and organizational excellence.

Moving Towards the Future, Together!

At Gurmen Group, every day brings a new opportunity, and every step marks a new beginning. As we introduce Turkish textiles and fashion to the world, we continue to grow and evolve together. We are committed to fostering diversity and equal opportunities, creating a more inclusive working environment for everyone.

Qualifications

• Preferably a bachelor's degree in a relevant engineering discipline.
• Minimum 5 years of experience in similar positions, including team management.
• Preferably experienced in ERP systems, particularly Nebim V3.
• Knowledge and experience in ITIL and IT Service Management (ITSM) practices.
• Knowledge and experience in Windows and Linux operating systems.
• Knowledge and experience in virtualization and backup systems.
• Knowledge and experience in Microsoft Office 365 and Microsoft Azure environments.
• Advanced knowledge and hands-on experience with server services and technologies, including Active Directory (AD), DHCP, DNS, IIS, File Server, and Group Policy.
• Advanced knowledge and hands-on experience in WAN, LAN, VLAN, WLAN, VPN, routing, and switching.
• Advanced knowledge and experience in firewall management, IPS, SIEM, Data Loss Prevention (DLP), data classification, email security, antivirus solutions, penetration testing, and vulnerability management.
• Experience with ISO 27001 Information Security Management Systems (ISMS).
• Knowledge and practical experience in compliance with the Turkish Personal Data Protection Law (KVKK).
• Strong planning, organizational, and coordination skills.
• Knowledge and experience in documentation and reporting.
• Strong communication and interpersonal skills, with the ability to persuade and influence stakeholders.
• No restrictions on domestic or international travel.

Job Description

• Oversee Disaster Recovery (DR) and Business Continuity Planning (BCP) processes.
• Plan and manage patch management and vulnerability management processes.
• Manage IT asset and software license inventories.
• Oversee vendor and contract management.
• Take an active role in corporate projects and/or lead related projects in coordination with the team.
• Manage the ISO 27001 implementation and compliance processes.
• Take an active role in KVKK compliance processes and/or lead related projects in coordination with the team.
• Ensure the delivery of IT services to end users and business departments, managing service operations in coordination with the team, including AD, SMTP, DHCP, IIS, and server services.
• Ensure the establishment, availability, and continuity of production, development, and test environments.
• Analyze application-related issues (including in-house applications and Nebim V3 ERP) through Problem Management processes, develop appropriate and permanent solutions, and coordinate troubleshooting activities with business units, third-level IT support teams, and external vendors.
• Ensure that Request, Incident, Problem, and Change Management processes are carried out in accordance with defined Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
• Keep up with technological developments, research new solutions, and drive their adoption and implementation within the organization.