IoT Tech Support Engineer — Flexible Hours & Global Impact

Hanshow; Fatih; On-site; TRY 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Self-development

Modern technical environment

Open communication culture

Job summary

Hanshow is actively recruiting for a Technical Support Engineer (m/w/d) in Turkey. You will be responsible for local projects technical support, including hardware and software installation, deployment, maintenance and troubleshooting, while coordinating with R&D for customization requests.

The role requires 2–3 years of relevant experience, Linux/system integration familiarity, and knowledge of IoT, databases, cloud, and API basics. Turkish and English fluency is essential, with flexible hours.

Qualifications

• Bachelor’s degree or above in IT, computer science, telecommunication, electronics, automation, or related field.
• 2-3 years of relevant experience in a dynamic, fast paced international environment
• Familiar with Linux, system integration and basic network architecture.
• Familiar with database, cloud and IoT technology.
• Ideally with basic knowledge of Restful API, SQL, RF.
• Experience of project related to Wireless Communication is preferred.
• Fluent in Turkish and English, both written and spoken; Chinese as an advantage.
• Self-motivated and have a "can-do" attitude, able to work under pressure and with flexible hours.

Responsibilities

• Be responsible for local projects technical support, which may include hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL templates design, training etc.
• Work with R&D team to provide accurate, timely, and quality responses to technical innovation or customization requests.
• Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure.
• Establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems.
• Regularly summarize customer complaints and technical experience, contributing to knowledge management (SOP, guidelines, etc.), Learning & Sharing.

Skills

Linux

System integration

Network architecture

Database

Cloud

IoT

Restful API

SQL

RF

Wireless Communication

Turkish language

English language

Education

Bachelor’s degree in IT / computer science / related field

Job description

Hanshow is actively recruiting for a Technical Support Engineer (m/w/d) in Turkey. You will be responsible for local projects technical support, including hardware and software installation, deployment, maintenance and troubleshooting, while coordinating with R&D for customization requests.

The role requires 2–3 years of relevant experience, Linux/system integration familiarity, and knowledge of IoT, databases, cloud, and API basics. Turkish and English fluency is essential, with flexible hours.