Inside Sales Representative

Azelis Holding S.A.; Sarıyer; Hybrid; TRY 1,943,000 - 2,914,000; Full time

Job summary

Azelis is looking for an Inside Sales Representative for our CASE team. The position is based at our headquarters in Ümraniye, Istanbul, and is a hybrid role requiring 3 days in the office and 2 days working from home.

You will manage a growing customer base, negotiate prices, maintain CRM data (Dynamics 365) and ensure accurate pricing in the portal. You will collaborate with product, marketing, technical and SHEQ teams, translate sustainability goals into action items, and aim to meet annual

Qualifications

• Bachelor's degree in a relevant field (preferably Chemical Engineering or Chemistry).
• ≈3 years of experience in a commercial role within related industries such as coatings and adhesives.
• IT/digital savviness with CRM Dynamics 365 and related tools.

Responsibilities

• Manage, develop and understand the needs of a growing customer base and build relationships via telephone and online tools.
• Negotiate prices and volumes to maximize returns and ensure pricing is up to date in CRM.
• Maintain customer and product data in CRM and collaborate with cross-functional teams to support sales growth.

Skills

IT/digital savviness

Communication

Analytical

English fluency

Negotiation

Presentation

Working under pressure

Liaising with stakeholders

Industry knowledge

Education

Bachelor's degree in chemical engineering or chemistry

Tools

Dynamics 365

Customer Portal

Microsoft Office

Job description

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in 64 countries across the globe with 4,100 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to a specific market within Life Sciences and Industrial Chemicals. Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process.

We are looking for a \"Inside Sales Representative\" for our CASE team. The position is based at our headquarters in Ümraniye, Istanbul. This is a hybrid role, requiring 3 days per week in the office and 2 days working from home.

Main Accountabilities

• Manage, develop and understand the needs of a growing customer base, and build, maintain and manage relationships with key contacts at all levels via telephone and online tools (no visits required)
• Ensure best-in-class customer engagement through optimal usage of the CRM system (Dynamics 365) and the integration of the different IT systems (Outlook, CRM, Team. Advocate the use of the Customer Portal and the e-Lab (if applicable))
• Negotiate prices and volumes with customers in order to maximize returns to the business.
• Ensure pricing is up to date in CRM such that the customers can use the online portal order functionality.
• Maintain product and customer information details within CRM.
• Maintain the Customer Portal in collaboration with the product, marketing, technical, and SHEQ teams (customers, product data, etc.) and manage the customer touchpoints according to a defined service level.
• Seek out, analyse and develop new accounts, promoting sales of the product portfolio in line with business growth strategies.
• Agree on and achieve annual sales budgets with the Commercial Manager and Business Manager.
• Gather, analyze, interpret and present market, product, competitor and industry data to enable development of the forward strategy of the business.
• Pro-actively monitor and review payment terms against customer portfolio, ensuring that payment terms and methods are adhered to, keeping business risk to a minimum.
• Ensure that payment terms and cash flow implications are considered at time of negotiation for all new and existing business.
• Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs.

Experience, Skills & Education

Bachelor's degree in a relevant field, preferably Chemical Engineering and Chemistry. ±3 years of experience in a commercial role within related industries such as coatings and adhesives.

• IT/digital savviness (CRM Dynamics 365, customer portal, usage of integrated Microsoft tools, …)
• Excellent communication skills
• Proven analytical skills
• Fluent in English
• Negotiation skills
• Good presentation skills
• Ability to work under pressure
• Ability to liaise with people at all levels
• Knowledge and networks within country area industry
• Understanding of products and their application

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners. Impact through ideas. Innovation through formulation. Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster here. Azelis Americas’ U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [e-mail].