Sales Support Representative

Azelis Holding S.A.; Fatih; On-site; TRY 200,000 - 320,000; Full time

Job summary

Azelis is seeking a Sales Support Representative for the Turkey Food & Nutrition Sales team in Istanbul. The role focuses on providing commercial and digital support to customers, maintaining accurate data in CRM/ERP, and assisting the sales team with pricing, orders, and portfolio opportunities.

Ideal candidates have strong communication skills, experience in customer service, and the ability to work under pressure.

Qualifications

• Proven experience in commercial development and customer service.
• Entrepreneurial and dynamic mindset with technical affinity.
• Strong relationship building and negotiation skills.
• Strong communication skills in local language and English.

Responsibilities

• Serve as first contact for customers and ensure timely communication on product specifications.
• Assist in accessing and navigating the customer portal for a smooth digital experience.
• Support external Sales team and assist with price changes and updates.
• Follow up on customer satisfaction and manage credit limits with Credit Control.

Skills

Customer service

Negotiation

CRM proficiency

English fluency

Stakeholder communication

Tools

CRM systems

Job description

## Sales Support RepresentativeApplylocations: Istanbul, TURposted on: Posted Todaytime left to apply: End Date: August 13, 2026 (30 days left to apply)job requisition id: R7698Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry present in 64 countries across the globe with 4,100 employees. Our knowledgeable teams of industry, market and technical experts are dedicated to a specific market within Life Sciences and Industrial Chemicals. Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 70 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process.We are looking for a **Sales Support Representative** for the Turkey Food & Nutrition Sales team. **Main Accountabilities** Provide the best commercial and digital support to the customer portfolio:* Serve as first and direct point of contact for Customers and ensure timely communication on product specifications (product changes, legal aspects, PBMs ...). Follow-up on customer satisfaction, facilitate response to customer questionnaires.* Assist customers in accessing and navigating the customer portal to ensure a smooth and user-friendly digital experience.. Encourage the use of the customer portals and the e-Lab (where applicable). Generate best-in-class customer engagement through optimal usage of CRM and other IT systems. Maintain complete and accurate customer data in all IT systems.* Provide support to the external Sales team. Challenge pricing & margin development on new orders. Raise and discuss price issues with Sales Managers. Communicate pricelist updates to customers and handle customer price claims.* Process/create sample requests in CRM, liaise with Customers and/or Sales Manager for improved qualification of the sample request (application, project, ...).. Detect and share opportunities with Sales Managers to develop commercial relationships.* Assist Sales Administrators with blockers in MetaMaze and/or help with issues on open orders. Contribute to collecting overdues and handle credit limits together with Credit Control.* Follow up on the customers’ purchasing behavior, collect forecasts and assist Planners on demand modelling.* Destocking actions: Identify slow-moving products within customer portfolio (as flagged by the Planner), coordinate with Sales Manager on spot price offers, ensure offer is sent to Customer and follow up on its status, provide regular updates to Business Manager.* Master the relevant CRM and ERP functionalities to operate efficiently and provide best-in-class service to Customers.Ensure conformance & contribute to sustainability:* Ensure compliance with all QA and SHE requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.* Review non-conformances on a daily basis, in collaboration with the Sales Administrators, Supply Chain Administrators, Sales Managers and SHEQ team. Provide feedback to Stakeholders to allow closing of non-conformances in CRM.* Translate the Group’s Sustainability Strategy into concrete job-related actions.Contribute to continuous process optimization and excellent teamwork:* Provide regular feedback to business process owners and Key Users to enable operational excellence, efficiency and effectiveness.* Develop expertise in processes and work instructions related to own scope and support development of best practices.* Act as back-up within the Commercial Assistant team as required.**Experience, Skills & Education*** Proven experience in commercial development and customer service, understanding market dynamics and requirements.* Entrepreneurial and dynamic mindset and technical affinity and interest.* Strong relationship building and negotiation skills.* Strong communication skills, local language and good knowledge of English.* Self-motivated, team-player, passionate about achieving goals/targets, high service level standards.* Excellent organizational skills and self-starter, advanced user of various IT tools & CRM.* Ability to adapt to new & changing requirements and a flexible approach to working with pressure.### About AzelisAzelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE.Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners.Impact through ideas. Innovation through formulation.Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster here.Azelis Americas’ U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [e-mail].