Hybrid O2C & Customer Care Specialist

Barry Callebaut Manufacturing Iberica SA.; Ataşehir; Hybrid; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Private health insurance

Hybrid working model

Learning & development opportunities

Employee support programs

Access to company events

Job summary

A leading chocolate manufacturer in Marmara Bölgesi, Turkey seeks a Customer Care Agent FM. This role involves managing the entire order process, ensuring customer satisfaction, and coordinating with logistics and production teams. The ideal candidate should have at least 3 years of experience in customer service or logistics, strong communication skills, and experience with ERP systems like SAP. The position offers a hybrid working model and opportunities for professional development.

Qualifications

• Minimum 3 years’ experience in Customer Service and/or Logistics.
• Experience with ERP systems (SAP, SAP BW).
• Excellent written and spoken English.

Responsibilities

• Manage the full order entry process and confirm orders to customers.
• Coordinate with Logistics and Production teams for order fulfillment.
• Engage with customers to understand their needs.

Skills

Customer service

Problem-solving

Communication

Organization

Analytical mindset

Tools

SAP

Salesforce

Job description

A leading chocolate manufacturer in Marmara Bölgesi, Turkey seeks a Customer Care Agent FM. This role involves managing the entire order process, ensuring customer satisfaction, and coordinating with logistics and production teams. The ideal candidate should have at least 3 years of experience in customer service or logistics, strong communication skills, and experience with ERP systems like SAP. The position offers a hybrid working model and opportunities for professional development.