Director of Customer Service & Logistics

Omya; Fatih; On-site; TRY 900,000 - 1,300,000; Full time

Job summary

Omya is seeking a Head of Customer Service & Logistics for our Istanbul or Izmir office. The ideal candidate will lead the CS function, optimize service delivery, and align CS with Sales and Operations in an international environment.

The role requires a Bachelor’s degree, 8+ years in CS/Logistics, strong leadership and SAP/ERP skills, and excellent English plus local language proficiency. Work is based in Istanbul or Izmir with an on-site office setup.

Qualifications

• Bachelor’s degree in Business, Logistics, or related field.
• 8+ years in Customer Service or Logistics.
• Proven team management and people development.
• Strong English and local language; SAP knowledge.

Responsibilities

• Lead and manage the Customer Service function with strong customer focus.
• Monitor and analyze CS performance via KPIs; drive improvements.
• Ensure accurate order processing, claims, and credit processes.
• Build relationships with customers; interface between customers, Sales, Ops.
• Ensure compliance with quality and regulatory requirements.
• Drive continuous improvement of CS processes and systems.
• Ensure resources, workload distribution and service continuity.
• Lead, coach and develop the CS team with clear objectives.

Skills

Leadership

Customer service

Logistics

SAP

ERP systems

English

Communication

Negotiation

Team management

Cross-functional

Education

Bachelor's degree in Business

Tools

SAP

Job description

Omya is seeking a Head of Customer Service & Logistics for our Istanbul or Izmir office. The ideal candidate will lead the CS function, optimize service delivery, and align CS with Sales and Operations in an international environment.

The role requires a Bachelor’s degree, 8+ years in CS/Logistics, strong leadership and SAP/ERP skills, and excellent English plus local language proficiency. Work is based in Istanbul or Izmir with an on-site office setup.