Hybrid IT Support Specialist II - M365 & Azure

Sovos; Fatih; Hybrid; TRY 1,941,000 - 3,396,000; Full time

Benefits offered by this job

Global Mentoring Programs

AI Tools and Technology from Day 1

Continuous Learning and Development

Language Learning Support

Global Employee Recognition Platform

Job summary

Sovos is seeking a Corporate IT Support Specialist II to bolster our global IT environment. You will support end-user systems and drive improvements across Microsoft 365, Azure, and Active Directory, balancing remote work with onsite presence as needed.

The role emphasizes strong troubleshooting, identity management, and collaboration with HR, Security, and Compliance. Fluency in English and Turkish is required.

Qualifications

• 3–6 years of IT support and systems administration in an enterprise environment.
• Support Windows desktop OS and Microsoft 365 in a corporate setting.
• Administer Active Directory and Azure/Entra ID including identity, access and security.
• Familiar with Intune and virtualization platforms such as VMware.
• Strong troubleshooting and continuous improvement mindset.
• Fluent in English and Turkish for global collaboration.

Responsibilities

• Support employee systems, applications, and devices from onboarding through offboarding with timely incident resolution.
• Administer and troubleshoot Microsoft 365 services: Exchange Online, Teams, SharePoint Online, OneDrive, and Intune.
• Manage user accounts, security groups, and permissions across Active Directory and Entra ID; troubleshoot MFA/SSO issues.
• Lead root cause analyses to reduce recurring issues and maintain documentation.
• Partner with HR, Security, Compliance on access control and audits; ensure policy adherence.
• Leverage AI tools to improve troubleshooting workflows and automate tasks.

Skills

Windows OS

Microsoft 365

Active Directory

Azure/Entra ID

Intune

MFA/SSO

Troubleshooting

English

Turkish

Autonomy

AI workflows

Tools

Intune

VMware

Entra ID

Job description

Sovos is seeking a Corporate IT Support Specialist II to bolster our global IT environment. You will support end-user systems and drive improvements across Microsoft 365, Azure, and Active Directory, balancing remote work with onsite presence as needed.

The role emphasizes strong troubleshooting, identity management, and collaboration with HR, Security, and Compliance. Fluency in English and Turkish is required.