Sales Support & Customer Success Specialist

Azelis Holding S.A.; Sarıyer; On-site; TRY 140,000 - 260,000; Full time

Job summary

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients sector. This role focuses on providing top‑tier commercial and digital support to customer portfolios, acting as the main contact for product specifications and updates, and driving a smooth digital experience through CRM and portals.

You will engage with customers to improve satisfaction, assist in accessing the customer portal, and collaborate with the external sales team while monitoring

Qualifications

• Proven experience in commercial development and customer service.
• Entrepreneurial and dynamic mindset with technical affinity and interest.
• Strong relationship building and negotiation skills.
• Strong communication skills in local language; good knowledge of English.

Responsibilities

• Provide the best commercial and digital support to the customer portfolio: serve as the first and direct point of contact for customers and ensure timely communication on product specifications (product changes, legal aspects, PBMs, etc.).
• Follow up on customer satisfaction and facilitate response to customer questionnaires.
• Assist customers in accessing and navigating the customer portal to ensure a smooth and user‑friendly digital experience.
• Encourage the use of the customer portals and the e‑Lab (where applicable).
• Generate best‑in‑class customer engagement through optimal usage of CRM and other IT systems.
• Maintain complete and accurate customer data in all IT systems.
• Provide support to the external sales team.
• Challenge pricing and margin development on new orders; raise and discuss price issues with sales managers; communicate pricelist updates to customers and handle customer price claims.
• Process/create sample requests in CRM, liaise with customers and/or sales manager for improved qualification of the sample request (application, project, etc.).
• Detect and share opportunities with sales managers to develop commercial relationships.
• Assist sales administrators with blockers in MetaMaze and/or help with issues on open orders.
• Contribute to collecting overdues and handle credit limits together with credit control.
• Follow up on customers’ purchasing behavior, collect forecasts and assist planners on demand modelling.
• Destocking actions: identify slow‑moving products within customer portfolio, coordinate with sales manager on spot price offers, ensure offer is sent to customers and follow up on its status, provide regular updates to business manager.
• Master the relevant CRM and ERP functionalities to operate efficiently and provide best‑in‑class service to customers.
• Ensure conformance and contribute to sustainability: ensure compliance with all QA and SHE requirements, procedures and working instructions; review non‑conformances daily with sales administrators, supply chain administrators, sales managers and SHEQ team; provide feedback to stakeholders to allow closing of non‑conformances in CRM; translate the group’s sustainability strategy into concrete job‑related actions.
• Contribute to continuous process optimization and excellent teamwork: provide regular feedback to business process owners and key users to enable operational excellence, efficiency and effectiveness.
• Develop expertise in processes and work instructions related to own scope and support development of best practices.
• Act as back‑up within the commercial assistant team as required.

Skills

Commercial development

Customer service

Negotiation skills

Turkish language

English language

CRM proficiency

Organizational skills

Team player

Adaptability

Tools

CRM software

Job description

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients sector. This role focuses on providing top‑tier commercial and digital support to customer portfolios, acting as the main contact for product specifications and updates, and driving a smooth digital experience through CRM and portals.

You will engage with customers to improve satisfaction, assist in accessing the customer portal, and collaborate with the external sales team while monitoring