Reservation Sales & Service Agent

Novotel & ibis Balikpapan; Fatih; On-site; TRY 200,000 - 380,000; Full time

Job summary

Swissôtel The Bosphorus, a top Accor luxury hotel in Istanbul, seeks a reservations specialist to manage inquiries, quotes, and bookings with accuracy. You will assist guests, explain room types, rates, and facilities, and process changes in the hotel management system.

This role emphasizes guest satisfaction and revenue growth through upselling opportunities. Ideal candidates bring at least 2 years in reservations or customer service, strong English skills, and familiarity with Opera.

Qualifications

• Degree in Hospitality, Tourism or related field (preferred).
• Minimum 2 years of experience in reservations or guest services.
• Fluent English; additional languages are a plus.
• Knowledge of hotel reservation systems, especially Opera.

Responsibilities

• Handle incoming reservation requests via phone, email, and online.
• Provide guests with information on room types, rates, facilities, and promotions.
• Process, modify, and cancel reservations accurately in the hotel system.
• Upsell rooms, packages, and services to increase revenue.
• Maintain up-to-date knowledge of room availability and pricing.
• Coordinate with Front Office, Housekeeping and Sales to ensure smooth service.
• Respond professionally to guest inquiries and complaints.
• Prepare reservation reports and maintain guest records.
• Support group bookings and corporate accounts when needed.
• Ensure compliance with hotel policies and service standards.

Skills

Verbal communication

Written communication

Upselling

Customer service

Education

Degree in Hospitality/Tourism or related field

Tools

Opera

Job description

Описание

Where passion drives life, join us at Accor! As one of the worlds leading hospitality groups, Accor shapes the industry with more than 45 brands, over 5,700 hotels, and more than 10,000 restaurants across 110 countries. With a focus on innovation and excellence, Accor invites you to a world where you can develop yourself, feel at home, and make a difference through each brand. If you're looking to be part of a global team and set new milestones in your career, join the Accor family and lets shape the future together! Pioneering the art of responsible hospitality connecting cultures, with heartfelt care. Hospitality is a work of heart. Join us and become a Heartist®. Swissôtel The Bosphorus, Istanbul As one of Istanbul’s most distinguished hotels, Swissôtel The Bosphorus is located in Beşiktaş and has been providing an exceptional five-star luxury accommodation experience since 1991. Featuring 566 rooms and suites, 29 event venues, and 3 grand ballrooms, Swissôtel offers a sophisticated environment for meetings and events, accommodating groups ranging from 5 to 1,200 guests. Besides being a luxury hotel, Swissôtel is also a premier gastronomic destination. You will have the opportunity to advance your career within famous restaurants and bars such as Chalet, 16 Roof, Madhu’s and Sabrosa. Are you ready to join this esteemed brand and take the next step in your career at Swissôtel?

Задачи

• Handle incoming reservation requests via phone, email, and online platforms
• Provide guests with information about room types, rates, hotel facilities, and promotions
• Process, modify, and cancel reservations accurately in the hotel management system
• Upsell hotel rooms, packages, and additional services to increase revenue
• Maintain updated knowledge of room availability and pricing
• Coordinate with Front Office, Housekeeping, and Sales departments to ensure smooth guest experiences
• Respond professionally to guest inquiries and complaints
• Prepare reservation reports and maintain accurate guest records
• Support group bookings and corporate account reservations when needed
• Ensure compliance with hotel policies and service standards

Требования

• Degree in Hospitality, Tourism or a related field (preferred)
• Minimum 2 years of experience in a similar role
• Previous experience in hospitality, reservations, or customer service preferred
• Strong verbal and written communication skills in English
• Excellent customer service and interpersonal skills
• Ability to work under pressure and manage multiple tasks
• Knowledge of hotel reservation systems (Opera).
• Sales-oriented mindset with upselling abilities
• Good organizational and problem-solving skills
• Flexibility to work shifts