Global Warranty & Process Improvement Lead

TEMSA; Seyhan; On-site; TRY 150,000 - 230,000; Full time

Benefits offered by this job

Private health insurance

Private pension plan with employer 3%

Personal skills improvement plan

Birthday celebration

T-Buddy mentorship program

Rotation within TEMSA and SabancıGroup

Wellbeing program via mobile apps

Experience with first electric bus

Job summary

TEMSA, a leading bus and midibus manufacturer, seeks a Warranty & After-Sales specialist to oversee authorized service warranty processes across regions. You will manage claims, analyze costs, and coordinate with suppliers and internal teams.

Preferred candidates have engineering degrees and 2+ years in warranty, with travel willingness and strong communication skills to drive process improvements in a global context.

Qualifications

• Bachelor/Master degree in Engineering fields (Electrical & Electronics, Mechanical, Automotive).
• Minimum 2 years of experience in after-sales services or warranty in the bus and commercial vehicle sector.

Responsibilities

• Directly responsible for authorized service/dealer warranty processes in regions of responsibility.
• Follow entire process from receipt of warranty request to final resolution.
• Monitor and manage warranty payments to authorized services/dealers.

Education

Bachelor/Master degree in Engineering (Electrical & Electronics, Mechanical, Automotive)

Experience in after-sales services or warranty (bus/commercial vehicles)

Tools

8D problem solving

Job description

TEMSA, a leading bus and midibus manufacturer, seeks a Warranty & After-Sales specialist to oversee authorized service warranty processes across regions. You will manage claims, analyze costs, and coordinate with suppliers and internal teams.

Preferred candidates have engineering degrees and 2+ years in warranty, with travel willingness and strong communication skills to drive process improvements in a global context.