Global Travel Tech Support Specialist (Hybrid)

Amadeus; Fatih; Hybrid; TRY 180,000 - 280,000; Full time

Benefits offered by this job

Hybrid work model

Global opportunities

Learning & development

Job summary

Amadeus in Istanbul is seeking a Customer Support Specialist to be the primary contact for customers using Amadeus Products and Solutions. You will guide users through functionality, investigate incidents, escalate when needed, and provide updates while contributing to knowledge base improvements.

A collaborative, customer-focused mindset and prior support experience are valued; the role offers a hybrid work model and global opportunities.

Qualifications

• Clear and effective communication to explain technical concepts to customers.
• Ability to work collaboratively within a team.
• Customer-focused attitude with problem-solving mindset.

Responsibilities

• Guide customers through Amadeus products and solutions.
• Acknowledge, investigate, and resolve incidents within SLAs.
• Escalate complex issues to 3rd level resolver groups when needed.
• Provide customers with status updates on critical problems.
• Suggest improvements to the Knowledge Solutions database.

Skills

Clear communication

Team collaboration

Customer-focused

Job description

Amadeus in Istanbul is seeking a Customer Support Specialist to be the primary contact for customers using Amadeus Products and Solutions. You will guide users through functionality, investigate incidents, escalate when needed, and provide updates while contributing to knowledge base improvements.

A collaborative, customer-focused mindset and prior support experience are valued; the role offers a hybrid work model and global opportunities.