Global Retail IT Support Specialist

MR DIY Türkiye; Boyalık Mahallesi; On-site; TRY 180,000 - 280,000; Full time

Job summary

MR.DIY Türkiye is seeking a motivated IT Support Specialist with 3–4 years of experience to provide frontline technical support to our internal teams across multiple locations. The ideal candidate has a background in the retail industry, a proactive mindset, and strong communication skills.

If you enjoy fast-paced environments and have a passion for retail technology and end-user support, we’d love to meet you.

Qualifications

• Associate or Bachelor's degree in Computer Engineering, Information Technology, or a related field.
• Minimum of 2 years of IT support experience in retail or high-volume environment.
• Solid understanding of Windows OS and Microsoft Office, G-Suite.
• Hands-on hardware and software troubleshooting.
• Basic networking knowledge (TCP/IP, DNS, DHCP, WIFI).
• Strong communication, problem-solving, and customer service skills.
• Ability to work independently and as part of a global or regional team.

Responsibilities

• Deliver first-line technical support to end-users, resolving hardware, software, and peripheral issues effectively.
• Set up, configure, and maintain desktops, laptops, mobile devices, and other IT equipment.
• Support the implementation and administration of IT infrastructure, in house developed ERP systems, and retail business applications.
• Troubleshoot and resolve network connectivity problems in collaboration with the network team.
• Assist with onboarding/offboarding processes, including device provisioning and account setup.
• Participate in IT projects and support initiatives aligned with business needs.
• Document technical issues and solutions, maintaining accurate support records.
• Support compliance with IT policies, procedures, and security protocols.
• Stay informed about industry trends and recommend relevant improvements.

Skills

Communication

Problem solving

Customer service

Windows OS

Office software

G-Suite

Troubleshooting

Networking basics

Team collaboration

Education

Associate or Bachelor's in Computer Engineering / IT

Job description

MR.DIY Türkiye is seeking a motivated IT Support Specialist with 3–4 years of experience to provide frontline technical support to our internal teams across multiple locations. The ideal candidate has a background in the retail industry, a proactive mindset, and strong communication skills.

If you enjoy fast-paced environments and have a passion for retail technology and end-user support, we’d love to meet you.