Global Order & Customer Support Specialist

Alfa Laval; Fatih; On-site; TRY 1,606,000 - 2,609,000; Full time

Job summary

Alfa Laval is seeking a Customer Support Specialist to join our global team. You will manage customer orders and inquiries, acting as a key link between customers and internal departments to ensure accurate order processing and timely communication.

The successful candidate is customer-focused, organized, and capable of working independently, driving accurate order processing and prompt issue resolution within a multinational environment.

Qualifications

• Previous experience in customer support, order management, sales administration, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational and analytical abilities.
• Ability to work independently and take ownership of assigned responsibilities.
• Strong prioritization and time-management skills.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Customer-focused mindset with a professional and solution-oriented approach.
• Ability to collaborate effectively with colleagues across different functions.
• Fluency in Turkish and English.

Responsibilities

• Review incoming orders for accuracy and compliance with contractual requirements.
• Enter customer orders accurately and efficiently into the ERP system.
• Manage orders and related information throughout the complete order lifecycle, including post-shipment activities and order closure.
• Coordinate and communicate order changes and revisions with relevant internal departments.
• Respond to customer inquiries regarding orders, account information, billing, cancellations, and other service-related matters.
• Support the resolution of complaints, order discrepancies, and delivery issues.

Skills

Customer support

Order management

Communication skills

Organizational skills

Time management

Attention to detail

Cross-functional collaboration

Turkish & English fluency

Tools

ERP system

Job description

Alfa Laval is seeking a Customer Support Specialist to join our global team. You will manage customer orders and inquiries, acting as a key link between customers and internal departments to ensure accurate order processing and timely communication.

The successful candidate is customer-focused, organized, and capable of working independently, driving accurate order processing and prompt issue resolution within a multinational environment.