Customer Support Specialist

Alfa Laval; Fatih; On-site; TRY 1,606,000 - 2,609,000; Full time

Job summary

Alfa Laval is seeking a Customer Support Specialist to join our global team. You will manage customer orders and inquiries, acting as a key link between customers and internal departments to ensure accurate order processing and timely communication.

The successful candidate is customer-focused, organized, and capable of working independently, driving accurate order processing and prompt issue resolution within a multinational environment.

Qualifications

• Previous experience in customer support, order management, sales administration, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational and analytical abilities.
• Ability to work independently and take ownership of assigned responsibilities.
• Strong prioritization and time-management skills.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Customer-focused mindset with a professional and solution-oriented approach.
• Ability to collaborate effectively with colleagues across different functions.
• Fluency in Turkish and English.

Responsibilities

• Review incoming orders for accuracy and compliance with contractual requirements.
• Enter customer orders accurately and efficiently into the ERP system.
• Manage orders and related information throughout the complete order lifecycle, including post-shipment activities and order closure.
• Coordinate and communicate order changes and revisions with relevant internal departments.
• Respond to customer inquiries regarding orders, account information, billing, cancellations, and other service-related matters.
• Support the resolution of complaints, order discrepancies, and delivery issues.

Skills

Customer support

Order management

Communication skills

Organizational skills

Time management

Attention to detail

Cross-functional collaboration

Turkish & English fluency

Tools

ERP system

Job description

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

At Alfa Laval, we are looking for a Customer Support Specialist to join our team. In this role, you will manage customer orders and inquiries while acting as a key link between customers and internal departments.

The successful candidate will be customer-focused, organized, and able to work independently. You will be responsible for ensuring accurate and efficient order processing, timely communication, and effective resolution of customer-related matters.

This is an excellent opportunity for a professional who enjoys building strong customer relationships, managing priorities, and contributing to continuous improvement in a global organization.

Key Responsibilities:

• Review incoming orders for accuracy and compliance with contractual requirements.
• Enter customer orders accurately and efficiently into the ERP system.
• Manage orders and related information throughout the complete order lifecycle, including post-shipment activities and order closure.
• Coordinate and communicate order changes and revisions with relevant internal departments.
• Respond to customer inquiries regarding orders, account information, billing, cancellations, and other service-related matters.
• Support the resolution of complaints, order discrepancies, and delivery issues.

Qualifications and Skills:

• Previous experience in customer support, order management, sales administration, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational and analytical abilities.
• Ability to work independently and take ownership of assigned responsibilities.
• Strong prioritization and time-management skills.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Customer-focused mindset with a professional and solution-oriented approach.
• Ability to collaborate effectively with colleagues across different functions.
• Fluency in Turkish and English.

Why Join Us?

• Be part of a global and collaborative team.
• Gain exposure to complex projects and international operations.
• Develop your expertise in customer support, logistics, and project coordination.
• Enjoy opportunities for professional growth and continuous learning.
• Make a direct impact on customer satisfaction and business success.

If you are customer-focused, detail-oriented, and ready to take ownership of exciting challenges, we would love to hear from you.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate’s fit to a role. To help us achieve this, we apply Pymetrics assessments. Upon application, you will be invited to play the assessment games and completing them is mandatory.