Global NOC Help Desk Specialist

TAV Technologies; Turkey; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Training & development opportunities

Breakfast at office

Paid leave

Job summary

TAV Technologies is seeking a proactive NOC/Tech Operations Support professional to assist global customers by phone and email, acting as the first contact within the Tech Operations Team. You will ensure high satisfaction and effective incident handling across our aviation software services.

Ideal candidates have a tech background, strong English communication, and experience with ITSM tools. The role involves shift work, ticket creation, and timely escalation within defined SLAs.

Qualifications

• Bachelor's degree in Engineering or related field.
• Experience in technology or support teams is preferred.
• Excellent written and spoken English is required.

Responsibilities

• Respond to internal and external customer queries by phone and email.
• Create and manage IT tickets, escalate when needed, and track SLAs.
• Provide multi-language support and real-time monitoring as part of the NOC team.

Skills

English proficiency

IT Support

Customer service

Education

Bachelor's degree in Engineering or related field

Tools

IT Service Management Tool

Ticketing systems

Job description

TAV Technologies is seeking a proactive NOC/Tech Operations Support professional to assist global customers by phone and email, acting as the first contact within the Tech Operations Team. You will ensure high satisfaction and effective incident handling across our aviation software services.

Ideal candidates have a tech background, strong English communication, and experience with ITSM tools. The role involves shift work, ticket creation, and timely escalation within defined SLAs.