Help Desk Support Assistant Specialist

TAV Technologies; Turkey; On-site; TRY 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Training & development opportunities

Breakfast at office

Paid leave

Job summary

TAV Technologies is seeking a proactive NOC/Tech Operations Support professional to assist global customers by phone and email, acting as the first contact within the Tech Operations Team. You will ensure high satisfaction and effective incident handling across our aviation software services.

Ideal candidates have a tech background, strong English communication, and experience with ITSM tools. The role involves shift work, ticket creation, and timely escalation within defined SLAs.

Qualifications

• Bachelor's degree in Engineering or related field.
• Experience in technology or support teams is preferred.
• Excellent written and spoken English is required.

Responsibilities

• Respond to internal and external customer queries by phone and email.
• Create and manage IT tickets, escalate when needed, and track SLAs.
• Provide multi-language support and real-time monitoring as part of the NOC team.

Skills

English proficiency

IT Support

Customer service

Education

Bachelor's degree in Engineering or related field

Tools

IT Service Management Tool

Ticketing systems

Job description

Are you ready to join TAV Technologies family and create the aviation of tomorrow ?

Now It is your time to be a part of future !

Who We Are?

TAV Technologies, a subsidiary of TAV Airports Holding which is a member of Groupe ADP, is a leading technology brand; designing, developing, and implementing aviation software solutions and services globally. TAV Technologies provides technology solutions to the aviation industry across 4 continents and over 20 countries, serving over 50 airports with a diverse portfolio of 40+ products and services.

What We Do:

We bring unparalleled levels of efficiency and innovation to help our clients become digital leaders and enable them to disrupt the aviation ecosystem. We do this by employing the best people in the industry working with a product-minded focus and a pragmatic, hands-on approach.

TAV Technologies as a formally recognized Research and Development (R&D) center highlights its commitment to advancing technological capabilities and developing new solutions to meet the market's changing needs.

Our Culture:

TAV Technologies offers the opportunities to work on innovative and international projects with the latest technologies in an agile and open-minded environment, develop and reward those who add value to create the aviation of tomorrow.

Our Team:

As TAV Technologies, we believe in One Team Culture and highly competitive solutions can only be developed by the motivated and enthusiastic team. That is why our team members have been selected among the top engineers and specialists in their fields. We are experts in developing solutions for aviation organizations. We win as a team !!

You’ll collaborate and innovate with explorer spirited teams to shape cutting-edge technologies and digital transformation.

We are looking for a talented, motivated.

What is the Main Aim of This Position?

Support the external and internal customers(users) by phone and email to maintain high quality standards within the framework of NOC team strategies. To help the customer as a first contact of Tech Operation Team and ensure expected satisfaction for Global Help Desk Support.

What We Expect From You?

• To work in rotational shifts and reply all the queries as the first contact for the Tech Operation team
• To complete the requests in the expected service time manner which is in the scope of support for NOC team
• To answer the calls from internal/external customers and give the relevant information for high level customer satisfaction
• To create the correct tickets on IT Service Management Tool and escalade to upper levels if needed
• To transfer the alarm, incidents tickets to the correct team on time and follow-up within the expected SLAs and KPIs
• To help to multi - language support for internal and external customers in English
• To help to teams the resolve queries on time, monitor the systems on real-time basis

Why You?

• If you hold a bachelor’s degree in Engineering, or relevant work experience in Tech sector
• If you have experience in technology or/and support teams
• If you have experience in IT tools
• If you have an excellent command of written and spoken English you are exactly the one, we are searching for.

What Brings You at the Front?

• Being strongly analytic and result-oriented,
• Being innovative and open to learning,
• Having strong communication and coordination skills,
• Being teamwork-oriented,

What can we offer you?

• Enjoy the multinational company culture as a part of the Group ADP (Aéroports de Paris)
• Global and rewarding experience with exciting challenges and business exposure in 4 continents, 20+ countries, and 50+ airports
• Opportunity to take responsibility from day one, improve your skills and learn continuously
• Open-minded, Dynamic, Multi-Cultural and an Agile working environment
• Chance to shape the future of aviation systems with the latest trends and technologies and collaborate and innovate with explorer spirited teams
• Learning & Development opportunities for both personal and professional growth including online courses and technical trainings (Udemy, TAV Academy, Enocta, Language Courses)
• We care your growth; Personal and Professional Development Opportunities (Workshops, Dual Ladder Career Paths)
• Special information sharing environment where you can update & align yourself
• 14 days of leave days even in your first year
• Birthday leaves & more
• Inclusive private health insurance
• Have fun with various communication activities & Join our social clubs !!
• Free Breakfast in the office
• Discounts on a wide range of services & activities
• Technical equipment package - as you need it

Check out life at TAV Technologies!

For more details about “TAV Technologies” please visit - https://www.youtube.com/watch?v=_3gs2JI2K20

If you would like to get to know more about TAV Technologies, please follow us on Instagram, LinkedIn and Medium !

We are proud to announce that TAV Technologies is recognized as a “Great Place to Work” according to the Great Place To Work Institute’s assessment.

Diversity & Inclusion

We are an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, gender, beliefs, sexual orientation, national origin, disability.