Recepsionist

Accor; Şahinbey; On-site; TRY 120,000 - 180,000; Full time

Job summary

Accor in Türkiye is seeking a Front Office professional to manage reception processes and deliver outstanding guest service. You will welcome guests, handle reservations, and respond to requests with a courteous, solution-driven approach.

The role requires strong English communication, organizational skills, and the ability to work in shifts at a busy hotel location. Join a global hospitality leader committed to growth and guest satisfaction.

Qualifications

• Bachelors or associate degree in Tourism, Hotel Management, or related field.
• Experience in Front Office operations.
• English communication skills (written and verbal).
• MS Office and Opera PMS proficiency.
• Commitment to improving service quality and guest experience.

Responsibilities

• Manage and carry out front office operations and ensure smooth reception processes.
• Welcome and assist guests, respond to requests and complaints, ensure high guest satisfaction.
• Handle reservation procedures accurately and efficiently.
• Provide professional and courteous service in line with hotel service standards.

Skills

Communication skills

English proficiency

Organizational skills

Administrative coordination

Analytical mindset

Problem solving

Interpersonal skills

Team player

Flexibility to shifts

Guest privacy respect

Proactive attitude

Education

Bachelors/Associate in Tourism or Hotel Management

Tools

MS Office

Opera PMS

Job description

\"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Job Description

• Manage and carry out front office operations and ensure the smooth and efficient handling of reception processes.
• Welcome and assist guests, respond to their requests and complaints, and ensure a high level of guest satisfaction.
• Handle reservation procedures accurately and efficiently.
• Provide professional and courteous service in line with the hotel's service standards.

Qualifications

Qualifications

• Bachelor’s degree or associate degree in Tourism, Hotel Management, or a related field.
• Previous experience in Front Office operations.
• Strong written and verbal communication skills in English.
• Proficiency in MS Office applications and Opera PMS.
• Committed to continuously improving service quality and guest experience.
• Strong organizational and administrative coordination skills.
• Analytical mindset with strong attention to detail.
• Results-oriented, proactive, and forward-thinking.
• Strong problem-solving skills and a solution-oriented approach.
• Friendly, guest-focused, and service-oriented attitude.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Flexibility to work in shifts.
• Respectful of guest privacy and confidentiality.
• For male candidates, completion of military service is required.