Front Office Agent

SHERATON ISTANBUL LEVENT; Kâğıthane; On-site; TRY 234,000 - 402,000; Full time

Job summary

Sheraton Istanbul Levent is seeking a Guest Relations Officer to deliver premium service to guests, handling switchboard calls and guest requests in line with Marriott/Sheraton standards. You will manage wake-up calls, room service orders, and reports in Opera, while following emergency procedures and ensuring guest feedback is captured and addressed.

The role requires a 2-year degree, strong English communication, and proven Front Office experience, with a focus on detail and reliability in a

Qualifications

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism Management, or related study.
• Experience in Front Office discipline.
• Excellent interpersonal and communication skills.
• Ability to focus on details and handle multiple tasks.
• Result driven, proactive and reliable personality.
• Excellent command of both written and spoken English.

Responsibilities

• Manage the switchboard and handle all calls per Marriott and Sheraton standards.
• Address guest requests/defects via phone or Guest Services Office with proper escalation.
• Keep the office and equipment clean and organized; prepare wake up lists and live wake up calls; prepare reports in Opera.
• Take room service orders in line with brand standards.
• Be familiar with emergency procedures and assist in evacuations as needed.
• Support Guest Response Process and follow up to collect guest feedback.
• Coordinate with other departments to resolve guest issues promptly.

Skills

Front Office

Interpersonal skills

Communication skills

Attention to detail

Multitasking

Reliability

English proficiency

Education

Associate degree

Job description

Job Description-Will be passionate in delivering high level of service to internal and external guests alike and adhere to all brand standards, compliance standards and training schedules to sustain and contribute to the premium service delivered at Sheraton Istanbul Levent.-Will manage the switchboard where all incoming calls and external phone calls are done in accordance to Marriott International and Sheraton brand standards, with a high level of service understanding.-Will be able to handle all guest related requests/defects either via the phone or in the Guest Services Office area and properly inform supervisors for further follow up and action.-Will be responsible to keep the office and equipment clean and organized at all times, prepare daily wake up lists, make live wake up calls, prepare daily reports through Opera .-Will be responsible of taking room service orders in accordance to brand standards.-Will be highly familiar with all emergency procedures: bomb threat, fire alarm, death and evacuation plans.-Will ensure that Guest Response Process is in place and all follow-up calls are made and will actively contribute to getting feedback from guests regarding their preferences.-Will act as a communication agent between departments when necessary and ensure all guest related issues are addressed in a prompt and efficient manner.-Will work with transparency and integrity, contributing to team work and spirit, at all times.Required Skills2-year degree from an accredited university in Business Administration, Marketing, Hotel and Tourism Management, or other related studyExperience at Front Office disiplineExcellent interpersonal and communication skillsAbility to focus attention on details and to handle multiple tasksResult driven, proactive and reliable personalityExcellent command of both written and spoken EnglishNo military obligation candidatesSummary InfoPosition : Misafir İlişkileri GörevlisiSector : Turizm - OtelcilikDepartment : Turizm - OtelcilikWorking Type : Tam zamanlıWorking Preference : İş YerindeCareer Level : UzmanLocation : İstanbul Avrupa Yakası KağıthaneExperience : 2-7 yılRefresh Date : 2.10.2026Last Application Date : 6.11.2026