Front Desk Coordinator

fourseasons; Turkey; On-site; TRY 150,000 - 190,000; Full time

Benefits offered by this job

Gelişim ve Öğrenim Fırsatları

Ücretsiz İş Kıyafeti Temizliği

Ücretsiz Yemekler (Çalışan)

Kapalı Otopark Avantajı

Job summary

Four Seasons Bosphorus Istanbul'da görev yapan Front Desk Coordinator, Ön Büro ve Concierge ekiplerinin günlük operasyonlarını destekler, iletişimi sağlar ve misafir deneyimini en üst düzeye taşır.

İletişim becerileri güçlü, İngilizce ve Türkçe akıcı; Opera ve MS Office gibi otel sistemlerinde yetkinlik aranmaktadır. Mevsimsel, tam zamanlı çalışma ve esnek mesai gerektiren bir pozisyondur.

Qualifications

• Lüks otel ortamında Ön Büro, Concierge veya benzeri bölümlerde önceki tecrübe tercih edilir.
• İngilizce iyi seviyede, Türkçe yazılı ve sözlü iletişim becerisi gereklidir.

Responsibilities

• Giriş kayıtlarının ilgili sistemlere doğru girilmesini sağlar, yazışmaların ve belgelerin düzenli tutulmasını sağlar.
• Telefon, e-posta ve Four Seasons Messenger ile iletişimi profesyonel yürütür.
• Yoğun dönemlerde Ön Büro ekibine destek verir ve günlük operasyonların sorunsuz işlemesini sağlar.

Skills

İngilizce

Türkçe

Tools

Opera

Microsoft Office

Outlook

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus – the storied strait that links Europe and Asia – our lovingly restored, 19th-century Ottoman palace brings together Istanbul’s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city’s inimitable waterfront skyline. We’ll show you a seldom-seen side of Istanbul during your stay with us.

Please note: This is a local position, only candidates with existing work permit in Turkey (either Turkish Nationals or Turkish ID holders will be considered).

About the role:

As a Front Desk Coordinator, you will support the daily administrative operations of the Front Office and Concierge teams, ensuring seamless communication, efficient coordination, and an exceptional guest experience in line with Four Seasons service standards.

What you will do:

• Ensure guest records are accurately entered into relevant systems, maintain organized office documentation and records, support administrative processes, and respond to guest requests in a timely manner.
• Manage guest and employee communications professionally through telephone, email, and Four Seasons Messenger.
• Provide support to the Front Desk team during peak periods, assist guests, and contribute to the smooth execution of daily operations.

What you bring:

• Previous experience in Front Office, Concierge, or other Rooms Division operations within a luxury hotel environment preferred.
• Strong communication skills with fluency in English and the ability to communicate professionally in Turkish.
• Proficiency in Opera, Microsoft Office, Outlook, and other hotel systems.
• Excellent guest service, organization, multitasking, and problem-solving abilities with a genuine passion for hospitality.

What To Expect:

• Excellent Learning and Development opportunities
• Complimentary Dry Cleaning for Business Attire
• Complimentary Employee Meals
• Complimentary Indoor Parking Privileges

… and so much more!

Schedule & Hours:

• This is a seasonal, full-time position
• Working hours will vary based on operational needs, including evenings, weekends, and holidays

Legal Disclaimer

7 Nisan 2016 tarihli Resmi Gazete’de yürürlüğe giren 6698 sayılı Kişisel Verileri Koruma Kanunu’na istinaden, özgeçmişinizde yer alan kişisel bilgileriniz kurum bünyesinde oluşacak mevcut ve gelecek işe alım talepleri doğrultusunda istihdam amaçlı kullanılacak olup; kişisel bilgileriniz veri tabanımızda gizlilik içerisinde saklanacaktır.

Özgeçmişinizin veri tabanımızda bulunmasını istemiyorsanız, lütfen [e-mail] adresi ile iletişime geçiniz.