Lux Front Desk Lead - Guest Experience Champion

Four Seasons; Fatih; On-site; TRY 420,000 - 540,000; Full time

Benefits offered by this job

Excellent Learning and Development

Complimentary Dry Cleaning for Attire

Complimentary Employee Meals

Complimentary Indoor Parking Privleges

Job summary

Four Seasons Istanbul at the Bosphorus seeks an Assistant Front Desk Manager to support the Front Office Manager in day-to-day operations and to uphold the highest service standards for guests. You will lead the Front Desk team, handle guest concerns, and coordinate with Reservations, Concierge, and Housekeeping to ensure seamless experiences.

Minimum two years in a Rooms Division or Front Office leadership role at a luxury hotel and proficiency with Opera are required; strong English skills are

Qualifications

• Two years in a Rooms Division or Front Office leadership role in a luxury hotel.
• Strong leadership and guest-relations skills.
• Proficiency with Opera hotel management system.

Responsibilities

• Oversee daily Front Desk operations and guest satisfaction.
• Resolve guest concerns professionally while maintaining service standards.
• Coach and develop Front Office staff through training and feedback.
• Collaborate with Reservations, Concierge, Housekeeping, and Bell teams.

Skills

Leadership

Guest relations

Team management

Front Office

Tools

Opera

Job description

Four Seasons Istanbul at the Bosphorus seeks an Assistant Front Desk Manager to support the Front Office Manager in day-to-day operations and to uphold the highest service standards for guests. You will lead the Front Desk team, handle guest concerns, and coordinate with Reservations, Concierge, and Housekeeping to ensure seamless experiences.

Minimum two years in a Rooms Division or Front Office leadership role at a luxury hotel and proficiency with Opera are required; strong English skills are