Fraud Operations Investigator - Ambiguous Case Expert

bunq; Fatih; Hybrid; TRY 2,353,000 - 3,361,000; Full time

Benefits offered by this job

Hybrid work setup

€1500 annual learning budget

Private health insurance

MacBook

Delicious lunches

Friday drinks

Pre-employment screening

Job summary

bunq is seeking a Fraud Operations Analyst to tackle cases that automation can’t settle, reading signals to protect users’ money and improve our systems. You’ll investigate ambiguous fraud scenarios, weigh behavioral clues, and apply a user-centric approach with strong communication.

Join our international team in a hybrid setup and leverage AI tools to work faster while maintaining accuracy. Pre-employment screening applies, and you’ll have access to learning budgets and health benefits.

Qualifications

• Investigative fraud detection and problem-solving experience.
• Strong written and verbal communication.
• Attention to behavioral and contextual clues.
• KYC knowledge is a plus.

Responsibilities

• Investigate ambiguous fraud cases and weigh signals to distinguish genuine users from fraudsters.
• Protect users' money while learning from each case to improve automation.
• Collaborate with cross-functional teams and communicate findings clearly.

Skills

Fraud monitoring

Investigation

Communication

Attention to detail

Empathy

AI tools usage

KYC knowledge

Tools

AI tools

Job description

bunq is seeking a Fraud Operations Analyst to tackle cases that automation can’t settle, reading signals to protect users’ money and improve our systems. You’ll investigate ambiguous fraud scenarios, weigh behavioral clues, and apply a user-centric approach with strong communication.

Join our international team in a hybrid setup and leverage AI tools to work faster while maintaining accuracy. Pre-employment screening applies, and you’ll have access to learning budgets and health benefits.