Fraud Operations Analyst

Bunq B.V.; Turkey; Hybrid; TRY 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid setup

Learning budget

Private health insurance

MacBook provided

Delicious lunches

Friday drinks

Job summary

Bunq B.V. is seeking a Fraud Operations Analyst in Turkey to take on the toughest fraud cases that automation cannot resolve. You will read signals, protect users' money, and help the systems learn from each case you close.

Bring thorough investigation skills, strong attention to detail, and empathy in every interaction. English fluency is required; experience with KYC and PayOps is a plus. This role offers a hybrid setup with in-office and remote work options.

Qualifications

• Knowledge of fraud monitoring and prevention.
• Close eye for detail and ability to notice subtle clues.
• User-centric mindset with empathy and protective instincts.

Responsibilities

• Investigate ambiguous fraud cases where signals are unclear.
• Protect users' money by making fast, accurate decisions.
• Provide clear communication and feedback to improve fraud tooling.

Skills

Fraud monitoring

Attention to detail

Empathy

English fluency

KYC knowledge

Job description

We're on a mission to Make Life Easy, and nothing makes life harder than losing money to a fraudster. Fraud Ops is what keeps that promise real: fast, accurate decisions on our user’s money, every single day.

Our Fraud queues have changed. Automation now clears the obvious cases, so what lands on your desk are the hard ones: ambiguous profiles, mixed signals, calls with real financial and regulatory weight behind them. We're growing the team to keep pace with that shift, and we're looking for people who bring both speed and precision to the table.

Up for this?

Take ownership
As our Fraud Operations Analyst, you'll take on the cases automation can't settle on its own: reading the signals, protecting our user’s money, and helping our systems learn from every case you close.

Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity

Bring empathy and effective communication into every interaction to provide the best support possible

Investigate ambiguous fraud cases where the signals aren't clear-cut, weighing behavioral and contextual clues to tell a genuine user from a fraudster

Choose whether to act, ask, or elevate: fast, accurate calls that protect user’s money

Feed what you learn back into our fraud tooling, so automation catches more and fewer edge cases reach the queue over time

This challenge is perfect for you if

You have knowledge of fraud monitoring and prevention

You have a close eye for detail: you notice the subtle behavioral and contextual clues

You always think from the user’s perspective first, have empathy, and understand how to protect their interests

You're comfortable using AI tools to work faster and smarter, and you can spot when an AI-based tool is being used against us

We’d love it if you already have knowledge of KYC and PayOps

You're an excellent communicator and speak English fluently

Your space to perform

• Great, international colleagues who share your mindset
• Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
• We support growth with bunq Academy and €1500 annual learning budget
• Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
• Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
• We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
• A MacBook so you can Get Shit Done with us
• Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
• Private health insurance, just in case
• Friday drinks and other celebrations - bunq style

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.

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