Fraud Operations Analyst

bunq; Fatih; Hybrid; TRY 2,353,000 - 3,361,000; Full time

Benefits offered by this job

Hybrid work setup

€1500 annual learning budget

Private health insurance

MacBook

Delicious lunches

Friday drinks

Pre-employment screening

Job summary

bunq is seeking a Fraud Operations Analyst to tackle cases that automation can’t settle, reading signals to protect users’ money and improve our systems. You’ll investigate ambiguous fraud scenarios, weigh behavioral clues, and apply a user-centric approach with strong communication.

Join our international team in a hybrid setup and leverage AI tools to work faster while maintaining accuracy. Pre-employment screening applies, and you’ll have access to learning budgets and health benefits.

Qualifications

• Investigative fraud detection and problem-solving experience.
• Strong written and verbal communication.
• Attention to behavioral and contextual clues.
• KYC knowledge is a plus.

Responsibilities

• Investigate ambiguous fraud cases and weigh signals to distinguish genuine users from fraudsters.
• Protect users' money while learning from each case to improve automation.
• Collaborate with cross-functional teams and communicate findings clearly.

Skills

Fraud monitoring

Investigation

Communication

Attention to detail

Empathy

AI tools usage

KYC knowledge

Tools

AI tools

Job description

We're on a mission to Make Life Easy, and nothing makes life harder than losing money to a fraudster. Fraud Ops is what keeps that promise real: fast, accurate decisions on our user’s money, every single day. Our Fraud queues have changed. Automation now clears the obvious cases, so what lands on your desk are the hard ones: ambiguous profiles, mixed signals, calls with real financial and regulatory weight behind them. We're growing the team to keep pace with that shift, and we're looking for people who bring both speed and precision to the table. Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match!

Take ownership

As our Fraud Operations Analyst, you'll take on the cases automation can't settle on its own: reading the signals, protecting our user’s money, and helping our systems learn from every case you close.

• Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity
• Bring empathy and effective communication into every interaction to provide the best support possible
• Investigate ambiguous fraud cases where the signals aren't clear-cut, weighing behavioral and contextual clues to tell a genuine user from a fraudster
• Choose whether to act, ask, or ... fast, accurate calls that protect user’s money
• Feed what you learn back into our fraud tooling, so automation catches more and fewer edge cases reach the queue over time
• You have knowledge of fraud monitoring and prevention
• You have a close eye for detail: you notice the subtle behavioral and contextual clues
• You always think from the user’s perspective first, have empathy, and understand how to protect their interests
• You're comfortable using AI tools to work faster and smarter, and you can spot when an AI-based tool is being used against us
• We'd love it if you already have knowledge of KYC and PayOps
• You're an excellent communicator and speak English fluently

Your space to perform

• Great, international colleagues who share your mindset
• Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
• We support growth with bunq Academy and €1500 annual learning budget
• Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
• Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
• We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
• A MacBook so you can Get Shit Done with us
• Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
• Private health insurance, just in case
• Friday drinks and other celebrations - bunq style

All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.

Curious to see how we make life easy? — try the bunq app, it only takes 5 minutes to sign up.