Payments Investigations Lead — AI-Driven, End-to-End

bunq; Fatih; Hybrid; TRY 250,000 - 380,000; Full time

Benefits offered by this job

Hybrid work schedule

bunq Academy

Annual learning budget €1,500

Multisport gym card (Turkey)

Flex Benefits €70 monthly

Travel expenses covered

Digital Nomad Program

MacBook provided

In-house lunches

Private health insurance

Monthly phone/internet stipend

Friday drinks

Job summary

bunq is hiring a Payments Investigations Expert to own end-to-end investigations and drive automation. You will scale AI-powered flows, monitor performance with Looker and Amplitude, and set clear guidelines and KPIs for consistent, compliant handling of incidents.

You will work in a hybrid setup in Türkiye after an initial in-office period, collaborating with global teams and communicating in English to align stakeholders and improve processes.

Qualifications

• Experience in payment investigations or fraud analytics is preferred.
• Strong data-driven approach with ability to translate insights into improvements.
• Excellent written and verbal English communication.

Responsibilities

• Own the end-to-end payment investigation journey from issue to resolution.
• Build and scale AI-powered automation for investigation flows.
• Track performance and user satisfaction using Looker and Amplitude.
• Define handling guidelines, KPIs, and consistent decision logic.
• Maintain knowledge of payment schemes and full payments lifecycle.

Skills

Data analysis

English communication

Problem solving

Stakeholder management

Tools

Looker

Amplitude

Job description

bunq is hiring a Payments Investigations Expert to own end-to-end investigations and drive automation. You will scale AI-powered flows, monitor performance with Looker and Amplitude, and set clear guidelines and KPIs for consistent, compliant handling of incidents.

You will work in a hybrid setup in Türkiye after an initial in-office period, collaborating with global teams and communicating in English to align stakeholders and improve processes.