Fraud Operations Detective: Protect Users & Learn Systems

Bunq B.V.; Turkey; Hybrid; TRY 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid setup

Learning budget

Private health insurance

MacBook provided

Delicious lunches

Friday drinks

Job summary

Bunq B.V. is seeking a Fraud Operations Analyst in Turkey to take on the toughest fraud cases that automation cannot resolve. You will read signals, protect users' money, and help the systems learn from each case you close.

Bring thorough investigation skills, strong attention to detail, and empathy in every interaction. English fluency is required; experience with KYC and PayOps is a plus. This role offers a hybrid setup with in-office and remote work options.

Qualifications

• Knowledge of fraud monitoring and prevention.
• Close eye for detail and ability to notice subtle clues.
• User-centric mindset with empathy and protective instincts.

Responsibilities

• Investigate ambiguous fraud cases where signals are unclear.
• Protect users' money by making fast, accurate decisions.
• Provide clear communication and feedback to improve fraud tooling.

Skills

Fraud monitoring

Attention to detail

Empathy

English fluency

KYC knowledge

Job description

Bunq B.V. is seeking a Fraud Operations Analyst in Turkey to take on the toughest fraud cases that automation cannot resolve. You will read signals, protect users' money, and help the systems learn from each case you close.

Bring thorough investigation skills, strong attention to detail, and empathy in every interaction. English fluency is required; experience with KYC and PayOps is a plus. This role offers a hybrid setup with in-office and remote work options.