Field Service Team Lead

Bühler Group; Konak; On-site; TRY 600,000 - 900,000; Full time

Job summary

Bühler Group Türkiye in Izmir seeks a Field Service Team Lead for the Grains & Food business. You will lead a team of service specialists, drive technical service, warranty management, and customer support across Türkiye and Azerbaijan, with a focus on plant performance and lifecycle value.

Based in Izmir, you will collaborate with sales, manage field service resources, and ensure compliance with EHS standards while supporting growth of the service business. English and Turkish fluency required.

Qualifications

• Bachelor's degree in Mechanical Engineering is required.
• 7+ years of maintenance or service experience in grain processing or related fields.
• 3+ years of team management experience, ideally leading service engineers or technicians.
• Willingness to travel to customer sites and work flexible hours.
• Experience with SAP/ERP, CRM, and digital service tools.
• Strong English and Turkish language skills.

Responsibilities

• Serve as the primary service contact and trusted technical advisor for Grains & Food customers across Türkiye & Azerbaijan.
• Lead and develop a team of service specialists and plan service resources for field service, maintenance, inspection, installation and commissioning activities.
• Manage complaint and warranty processes, including root cause analysis and timely closure.
• Coordinate with sales to grow the service business and identify value-adding service solutions.
• Ensure all service activities comply with Bühler directives, EHS standards, and safety requirements.
• Maintain structured service reporting, KPI tracking and continuous improvement of processes.

Skills

Team leadership

Troubleshooting

Customer orientation

Communication

Project coordination

Education

Bachelor's degree in Mechanical Engineering

Tools

SAP/ERP

CRM

Digital service tools

Job description

Bühler Group Türkiye in Izmir is seeking a customer-focused and technically skilled professional to join our Service Operations team as Field Service Team Lead for the Grains & Food business.

In this role, you will be responsible for customers in the Grain Processing business areas, covering flour milling, feed, and extrusion solutions, grain & pulse processing with a focus on technical service, customer support, and complaint and warranty management. As a trusted advisor to our customers, you will lead and plan a team of service specialists, develop service solutions that enhance plant performance, availability, and lifecycle value, and work closely with the sales team to grow the service business.

Success in this position requires a strong commitment to quality, customer satisfaction, and on-time service delivery, as well as full compliance with Bühler directives and Environment, Health & Safety (EHS) standards.

This is where you'll excel

• Serve as the primary service contact and trusted technical advisor for Grains & Food customers across Türkiye & Azerbaijan
• Manage technical service topics and provide customer support, ensuring fast and effective resolution of operational issues
• Lead complaint and warranty management, including root cause analysis, corrective actions, and timely closure in line with Bühler processes
• Lead and develop the team of service specialists, ensuring the right competencies, motivation, and performance
• Plan and allocate service resources for field service, maintenance, inspection, installation, and commissioning activities, optimizing utilization and response times
• Take direct responsibility for the operations of the Die & Roll Refurbishment Workshop in Izmir, including workload planning, capacity and resource management, quality, turnaround times, and cost efficiency
• Identify customer needs and propose value‑adding service solutions, such as retrofits, upgrades, maintenance agreements, audits, and spare parts packages
• Support the sales team with technical expertise, service offers, and customer visits to drive service business growth
• Act as the key interface between customers, local service and sales teams, and Bühler's global business units and competence centers
• Manage escalations effectively by identifying risks and critical issues early and driving their resolution through the appropriate channels
• Ensure that all service activities comply with Bühler directives, processes, and Environment, Health & Safety (EHS) standards
• Manage Occupational Health & Safety (OHS) and EHS requirements for the Die & Roll Refurbishment Workshop and the service station premises, including risk assessments, safety training, legal compliance, and audits
• Maintain structured service reporting, documentation, and KPI tracking (e.g., response time, customer satisfaction, complaint closure)
• Capture lessons learned and contribute to the continuous improvement of service processes, customer experience, and team capabilities

These are the skills you'll need

• Bachelor's degree in Mechanical Engineering
• At least 7 years of maintenance or service experience in grain processing or a related field (e.g., flour milling, extrusion, feed or food processing)
• At least 3 years of team management experience, ideally leading service engineers or technicians
• Strong technical understanding of processing machinery and plant operations, combined with structured troubleshooting and root cause analysis skills
• Advanced proficiency in written and spoken English and Turkish
• Strong customer orientation, communication, and stakeholder management skills
• Commercial awareness and the ability to translate customer needs into effective service solutions
• Willingness to travel to customer sites and work flexible hours when required
• Based in the Izmir or Manisa region, or willing to relocate
• Experience working in international project environments and matrix organizations
• Experience with structured complaint and warranty processes (e.g., 8D, CAQ) and service KPIs
• Knowledge of food safety and hygiene requirements in food and feed processing plants
• Experience with SAP/ERP, CRM, and digital service tools

Shailja Dubey

Manager - Human Resource

Our TOP values

Creating impact together at Bühler!

Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose parts were manufactured with our machines.

Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock sustainable business opportunities in the global food, feed, and mobility industries.

We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions. Therefore, we team up with customers, start‑ups, multinationals, and academia to accelerate impact together.