Field Service Team Lead, Grains & Food (Izmir)

Bühler Group; Konak; On-site; TRY 600,000 - 900,000; Full time

Job summary

Bühler Group Türkiye in Izmir seeks a Field Service Team Lead for the Grains & Food business. You will lead a team of service specialists, drive technical service, warranty management, and customer support across Türkiye and Azerbaijan, with a focus on plant performance and lifecycle value.

Based in Izmir, you will collaborate with sales, manage field service resources, and ensure compliance with EHS standards while supporting growth of the service business. English and Turkish fluency required.

Qualifications

• Bachelor's degree in Mechanical Engineering is required.
• 7+ years of maintenance or service experience in grain processing or related fields.
• 3+ years of team management experience, ideally leading service engineers or technicians.
• Willingness to travel to customer sites and work flexible hours.
• Experience with SAP/ERP, CRM, and digital service tools.
• Strong English and Turkish language skills.

Responsibilities

• Serve as the primary service contact and trusted technical advisor for Grains & Food customers across Türkiye & Azerbaijan.
• Lead and develop a team of service specialists and plan service resources for field service, maintenance, inspection, installation and commissioning activities.
• Manage complaint and warranty processes, including root cause analysis and timely closure.
• Coordinate with sales to grow the service business and identify value-adding service solutions.
• Ensure all service activities comply with Bühler directives, EHS standards, and safety requirements.
• Maintain structured service reporting, KPI tracking and continuous improvement of processes.

Skills

Team leadership

Troubleshooting

Customer orientation

Communication

Project coordination

Education

Bachelor's degree in Mechanical Engineering

Tools

SAP/ERP

CRM

Digital service tools

Job description

Bühler Group Türkiye in Izmir seeks a Field Service Team Lead for the Grains & Food business. You will lead a team of service specialists, drive technical service, warranty management, and customer support across Türkiye and Azerbaijan, with a focus on plant performance and lifecycle value.

Based in Izmir, you will collaborate with sales, manage field service resources, and ensure compliance with EHS standards while supporting growth of the service business. English and Turkish fluency required.