Lead Field Service Engineer, Grains & Food (Izmir)

Bühler Group; Konak; On-site; TRY 360,000 - 480,000; Full time

Job summary

Bühler Group Türkiye is seeking a Field Service Team Lead for the Grains & Food business in Izmir. You will manage a team of service specialists, plan resources for field service, and ensure high-quality, on-time service delivery across Türkiye and Azerbaijan.

The role requires strong technical service expertise, a customer-focused mindset, and the ability to collaborate with sales and global Bühler units. Based in Izmir/Manisa region, travel to customer sites is expected.

Qualifications

• Minimum 7 years of maintenance or service experience in grain processing or related field.
• 3+ years of team leadership experience in service engineering/technician teams.
• Strong technical understanding of processing machinery and plant operations; proven troubleshooting and root-cause analysis skills.
• Proficient in English and Turkish, both written and spoken.

Responsibilities

• Serve as the primary service contact and trusted technical advisor for Grains & Food customers across Türkiye & Azerbaijan.
• Manage technical service topics and provide customer support with fast issue resolution.
• Lead complaint and warranty management with root cause analysis and timely corrective actions.
• Lead and develop a team of service specialists; plan resources for field service, maintenance, inspection, installation, and commissioning.
• Ensure all service activities comply with Bühler directives and EHS standards.

Skills

Maintenance experience

Team management

English & Turkish proficiency

Customer orientation

Willingness to travel

Education

Bachelor's degree in Mechanical Engineering

Tools

SAP/ERP

CRM

Digital service tools

Job description

Bühler Group Türkiye is seeking a Field Service Team Lead for the Grains & Food business in Izmir. You will manage a team of service specialists, plan resources for field service, and ensure high-quality, on-time service delivery across Türkiye and Azerbaijan.

The role requires strong technical service expertise, a customer-focused mindset, and the ability to collaborate with sales and global Bühler units. Based in Izmir/Manisa region, travel to customer sites is expected.