Field Service Engineer – Türkiye (Adana, Mersin, Gaziantep, Ankara)

PerkinElmer; Fatih; On-site; TRY 240,000 - 360,000; Full time

Job summary

PerkinElmer Türkiye is seeking a motivated Field Service Engineer to install, maintain, and repair analytical instruments at customer sites. You will deliver high-quality technical support, troubleshoot complex problems, and ensure instrument performance meets SLAs.

The role involves travel up to 40% within Türkiye, collaboration with cross-functional teams, and promoting service contracts and consumables. A Bachelor's degree in Electrical Engineering, Electronics, or a related field and 3+

Qualifications

• Bachelor's degree in Electrical Engineering, Electronics, Communication Engineering, Chemistry (or related technical discipline).
• Minimum 3 years of experience in field service, technical support, or similar role.
• Strong technical troubleshooting and problem-solving skills.
• Excellent interpersonal, communication, and customer service skills.
• Good command of English and Turkish, both written and spoken.
• Valid driver's license and willingness to travel up to 40% within Türkiye.
• Preferably based in Adana, Mersin, or Gaziantep, or willing to relocate to one of these locations. Ankara candidates may also be considered.

Responsibilities

• Perform on-site installation, preventive maintenance, troubleshooting, and repair of analytical instruments and related equipment.
• Deliver excellent after-sales technical support while ensuring high levels of customer satisfaction.
• Respond to customer service requests and resolve technical issues within SLAs.
• Diagnose and troubleshoot complex technical problems to minimize instrument downtime.
• Identify opportunities to promote service contracts, accessories, and consumables.
• Maintain accurate service documentation, spare parts inventory, and equipment records.
• Ensure tools and test equipment are properly maintained and calibrated.
• Collaborate with internal teams to ensure efficient service delivery and continuous improvement.
• Identify opportunities to improve service efficiency and operational performance.
• Follow company procedures, quality standards, and safety requirements.
• Travel up to 40% within Türkiye to provide on-site technical support and service to customers.

Education

Bachelor's degree in Electrical Engineering, Electronics, Communication Engineering, Chemistry

Job description

About the Role

We are looking for a motivated and customer-focused Field Service Engineer to join our team in Türkiye!

In this role, you will be responsible for providing high-quality technical support, installation, maintenance, and repair services for our customers. You will play a key role in ensuring customer satisfaction, maximizing instrument performance, and supporting our growing service business.

If you enjoy solving technical challenges, working directly with customers, and being part of a dynamic international environment, we'd love to hear from you!

Key Responsibilities

• Perform on-site installation, preventive maintenance, troubleshooting, and repair of analytical instruments and related equipment.
• Deliver excellent after-sales technical support while ensuring high levels of customer satisfaction.
• Respond to customer service requests and resolve technical issues within agreed Service Level Agreements (SLAs).
• Diagnose and troubleshoot complex technical problems to minimize instrument downtime.
• Identify opportunities to promote service contracts, accessories, and consumables.
• Maintain accurate service documentation, spare parts inventory, and equipment records.
• Ensure tools and test equipment are properly maintained and calibrated.
• Collaborate with internal teams to ensure efficient service delivery and continuous improvement.
• Identify opportunities to improve service efficiency and operational performance.
• Follow company procedures, quality standards, and safety requirements.
• Travel up to 40% within Türkiye to provide on-site technical support and service to customers.
  

Qualifications & Requirements

• Bachelor's degree in Electrical Engineering, Electronics, Communication Engineering, Chemistry, or a related technical discipline.
• Minimum 3 years of experience in field service, technical support, or a similar role.
• Strong technical troubleshooting and problem-solving skills.
• Excellent interpersonal, communication, and customer service skills.
• Good command of English and Turkish, both written and spoken.
• Valid driver's license and willingness to travel up to 40% within Türkiye.
• Ability to work independently, manage priorities, and build strong customer relationships.
• Preferably based in Adana, Mersin, or Gaziantep, or willing to relocate to one of these locations. Candidates based in Ankara may also be considered.

Why Join Us?

At PerkinElmer, you will have the opportunity to work with advanced scientific technologies, develop your technical expertise, and contribute to delivering excellent customer experiences.

You'll be part of a collaborative international environment where your technical knowledge, initiative, and commitment to customer success can make a real difference.